I’ve had my Vero 4k+ for a while now and was pretty happy.
For a while now it is acting up and I am not quite sure why.
Maybe it was because of an update? Maybe I did something stupid? Not sure.
This is nothing recent, but I tried fixing it myself and then ignored it for a while. Neither of it helped.
Here’s what’s happening:
On startup I would see the “stand by” message, then the blue boot-up screen and then… nothing - the TV just shows “no signal” and I can’t connect via ssh.
So I’d pull the plug and put it back in.
If I do this often enough (around 5-10 times) it eventually boots into Kodi.
There I can watch a movie and everything seems to work fine.
But if I do nothing and just leave it idle, eventually… boom. gone again.
As I would usually never turn it off and leave it idle, this is obviously quite tedious – in fact it’s basically unusable.
It’s hard to pinpoint the exact moment it crashes, except that it seems to happen quite frequently immediately on bootup or when idling.
I try to be fast and if I try often enough, I can connect with ssh to look at the log.
There’s a few errors (will paste link below) but I am not sure if any of them are serious or even related to what’s causing it. After all when I’m able to see them it’s either already past the point that usually crashes it or hasn’t reached it yet.
I’m open to any suggestions and will post any logs or the like that might help us figure this out.
Please enable debug logs and upload complete set of logs via MyOSMC.
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device twice(!)
reproduce the issue
upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
We recommend people with 4K TV’s set their user interface (UI) to 1080p. Kodi’s UI is not optimized for 4K yet and this can put unnecessary demands on your device and can lead to a suboptimal picture quality, as well as potentially cause other issues.
With the above settings your UI will be output in Full HD and your 4K content will be output in 4K. *Information regarding the whitelist can be found here. If you have any doubt, feel free to upload some logs so we can verify that your settings are indeed correct.
Sorry, it took a while, didn’t find the time.
So I did all the above steps, uninstalled x11-common, updated and tried the display settings you recommended.
After the first two steps I saw no change and had the same game of multiple restarts to get into the GUI. The second (changing Resolution) seems to have done something, as I need considerably fewer attempts to get it to boot into the GUI. But maybe that’s just chance…