Vero 4k crashes

Help and Support Vero 4K / Vero 4K +
1

My vero 4k + crashes when playing a specific file. I turned debug logging on and performed the action that caurses the crash again. The logfile is here: https://paste.osmc.tv/exuxojiceh

Maybe its just a corrupt file?

With crash, I mean blue screen, sad smiley and the Vero 4k+ turns completly off until i pull the power cord off

Any ideas?

2

Hi,

Sounds like a dodgy encode, trying ripping again.

Thanks Tom.

3

Does it play on the pc ? Is it mkv ?

I’d try coming up with an other file of the same content or if it’s not a mkv file muxing it into mkv and trying to play it again