I’ve been struggling with 3d movie playback, where anywhere 10-30 minutes into a movie the player will crash. By crash I mean that the projector screen stops displaying output, shows “signal not supported”, and the audio from the movie stops playing through the receiver. However, if I press back on the remote I can hear the audio for the back button playing. I’m watching on an Epson 5050UB, and have an Onkyo NR797 receiver.
There is nothing I can press on the remote to get video again, and only rebooting the vero 4k manually seems to work and get video to show up again. I’ve also encountered a very similar issue if I pause a movie 3D, close the projector, and don’t return until the next day to continue it. Here however, pressing stop multiple times sometimes works and I can hear the error sounds after which point the projector shows content once again.
In all cases, resume does not remember how far into the movie I had gotten, which suggests it’s some sort of crash to me.
I’ve uploaded my logs: https://paste.osmc.tv/woluhuyiqu. They should show me resuming the movie, then button presses around 10 minutes in (stop, stop, back, stop) after the screen stopped displaying, and then a hard reboot. Any help / suggestions for how I might be able to fix this would be greatly appreciated.
Thanks for the report and for starting a post here — I understand you opened a ticket previously, but as advised, the forums are the best place for issues such as these.
If you keep hearing audio, then OSMC and Kodi haven’t crashed.
I couldn’t see loss of HPD to signify a handshake issue.
Couple of suggestions:
Can you run a movie for an hour connected directly to the projector (bypassing the Onkyo)? So just play it, come back after a while and see if the picture has dropped out
If it hasn’t – can you reconnect everything (so you are using the Onkyo again) ,and go to Settings -> Display and enable HPD Lock and reboot and see if you can reproduce the problem?
The problem seems to be solved now Thank you for the help!
I first tried going straight to the projector, but same crash issue. As part of the debugging though, I was able to identify the specific part in a movie where the crash would always occur, which greatly accelerated debugging.
Setting HDP Lock didn’t help, but setting all the audio options and enabling audio passthrough allowed to me get past the crashing part. I don’t know why this would fix it, so its still a mystery.
Given that I also find the unit is frozen pretty frequently when I came back after a few days (even when a movie was stopped), I’m starting to wonder whether there is a common issue causing both. Other threads seem to suggest that power instability might be a factor, so I purchased a replacement adapter ($7), to see if that’s the cause. It’s sufficiently low cost to try, and definitely worthwhile if I can stop hard rebooting the vero went it freezes in standby.
I’ll put the settings back to cause the crash when it arrives, then swap power supplies, and see if it still reproes.
There are Kodi v18 issues with HD audio formats so that may be a possible cause of part of it. In particular TrueHD can cause issues when Kodi converts it to PCM but it works fine if your using passthrough.
As for freezing when not being used it may also be useful to reboot then enable debug logging before turning everything off so if it does lock up then you may be able to see if anything was happening prior to from ~/.kodi/temp/kodi.old.log
Thank you for the help!