Vero 4K Fails to power on

I’ve had my Vero4k for just over months now, been going great without issue until this.

I shut it down last night to bring it to my girlfriends home and when I plugged it in it just flashed a red light. If I unplug it and immediately retry it there’s no led flash.
If I wait ~3 seconds before trying it there’s a red led flash again.
If I wait ~5 seconds there’s a red followed by a tiny glimpse of blue.
I’m guessing the power supply has failed but am stuck without a second supply to test with.
Edit:
and I’ve come to the determination that it is the powersupply. If I put tension on the cord in a specific direction the Vero boots up and runs just fine, cord moves at all and it shuts off.
How do I go about getting a replacement?

sales@osmc.tv

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As @grahamh says: please raise a support ticket so we can replace this for you.

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