Vero 4K+ Freezes on Resume Play

Help and Support Vero 4K / Vero 4K +
1

Hi. I’m writing on another user’s behalf.

Vero freezes whenever he resumes playing a video from time X. His external hdd’s file system is hfs+ & volume size is 5tb.

Assuming he can provide logs via grab-logs -A, do I need to ask him to enable debug logging first, then reproduce error, then grab-logs -A?

2

I suggest to use the following procedure:

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • provide the URL from the log set upload

OSMC skin screenshot:

image
image957×540 224 KB

1 Like
3

Sorry. User deemed it too hassle to upload logs via SSH. Helped him revert back to 2020.06-1 and looks like it fixed the issue.