Vero 4k+ freezing when running video files

Hi, i have a new Vero nad for some time it worked well but now its quite often freezing. it seem that it plays the file well, but usually after playing it i have to reboot and just then i can try to run the other file…
I suspect it might even be hardware but open to anything…

https://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/

i guess the important part is this: https://paste.osmc.tv/ibebulitam

Doesn’t look like debug logs unfortunately.

another try then: https://paste.osmc.tv/uvefugofos
i am following the guide you pasted, … settings - system - logging - enable debug logging…rebot, etc… if this is not doing it, you have to come up with some other idea

2019-05-03 20:48:56.433 T:4069654528  NOTICE: VideoPlayer::OpenFile: /media/NV/Downloads/Blade.Runner.2049.2017.1080p.BluRay.H264.AAC-RARBG/Blade.Runner.2049.2017.1080p.BluRay.H264.AAC-RARBG.mp4   
2019-05-03 20:48:58.062 T:3596612320  NOTICE: Opening Subtitle file: /media/NV/Downloads/Blade.Runner.2049.2017.1080p.BluRay.H264.AAC-RARBG/Blade.Runner.2049.2017.1080p.BluRay.H264.AAC-RARBG.idx
2019-05-03 20:48:58.082 T:2998092512  NOTICE: Creating audio stream (codec id: 86018, channels: 6, sample rate: 48000, no pass-through)
2019-05-03 20:48:58.092 T:3006485216  NOTICE: CAMLCodec::OpenDecoder - using V4L2 pts format: 64Bit
2019-05-03 20:49:08.234 T:4028625632 WARNING: ActiveAE - large audio sync error: 37350.307694
2019-05-03 20:49:08.241 T:4028625632 WARNING: ActiveAE - large audio sync error: 37343.193736
2019-05-03 20:49:08.242 T:4028625632 WARNING: ActiveAE - large audio sync error: 37343.244027

Is that file locally connected? that’s what it appears to be. If so, looks like its a bad encode.

Also, you logs are loaded with Spotify authentication errors. That may also be interfering, so I’d suggest that you get rid of Spotify.

thanks! what to do with that encoding issue?

What do you mean?

i am not sure what the solution to this is…

The proper solution is to buy the BluRay in question and do a proper rip of it, instead of getting a copy from a questionable source.

To be honest, remuxing the file as an MKV would probably solve the playback problem. It looks like a bad rip.

well, guys, congratz, spotify was causing it… thank you all!