Vero 4k+ freezing when running video files

Help and Support
1

Hi, i have a new Vero nad for some time it worked well but now its quite often freezing. it seem that it plays the file well, but usually after playing it i have to reboot and just then i can try to run the other file…
I suspect it might even be hardware but open to anything…

2
3

i guess the important part is this: https://paste.osmc.tv/ibebulitam

4

Doesn’t look like debug logs unfortunately.

5

another try then: https://paste.osmc.tv/uvefugofos
i am following the guide you pasted, … settings - system - logging - enable debug logging…rebot, etc… if this is not doing it, you have to come up with some other idea

6 
2019-05-03 20:48:56.433 T:4069654528  NOTICE: VideoPlayer::OpenFile: /media/NV/Downloads/Blade.Runner.2049.2017.1080p.BluRay.H264.AAC-RARBG/Blade.Runner.2049.2017.1080p.BluRay.H264.AAC-RARBG.mp4   
2019-05-03 20:48:58.062 T:3596612320  NOTICE: Opening Subtitle file: /media/NV/Downloads/Blade.Runner.2049.2017.1080p.BluRay.H264.AAC-RARBG/Blade.Runner.2049.2017.1080p.BluRay.H264.AAC-RARBG.idx
2019-05-03 20:48:58.082 T:2998092512  NOTICE: Creating audio stream (codec id: 86018, channels: 6, sample rate: 48000, no pass-through)
2019-05-03 20:48:58.092 T:3006485216  NOTICE: CAMLCodec::OpenDecoder - using V4L2 pts format: 64Bit
2019-05-03 20:49:08.234 T:4028625632 WARNING: ActiveAE - large audio sync error: 37350.307694
2019-05-03 20:49:08.241 T:4028625632 WARNING: ActiveAE - large audio sync error: 37343.193736
2019-05-03 20:49:08.242 T:4028625632 WARNING: ActiveAE - large audio sync error: 37343.244027

Is that file locally connected? that’s what it appears to be. If so, looks like its a bad encode.

Also, you logs are loaded with Spotify authentication errors. That may also be interfering, so I’d suggest that you get rid of Spotify.

7

thanks! what to do with that encoding issue?

8

What do you mean?

9

i am not sure what the solution to this is…

10

The proper solution is to buy the BluRay in question and do a proper rip of it, instead of getting a copy from a questionable source.

11

To be honest, remuxing the file as an MKV would probably solve the playback problem. It looks like a bad rip.

12

well, guys, congratz, spotify was causing it… thank you all!