Vero 4K freezing

Help and Support Vero 4K / Vero 4K +
1

Hi Guys,

Sorry to bother you with this, but I can’t fix this really really really annoying bug.
It started a few days ago.
If you start to play a movie on the Vero (doesn’t matter if it is from an SD Card, USB drive, network drive) it is fine, but, as soon as you’d like to start another one, it shows “buffering” for a while in the top right corner, then, you can see the counter for the elapsed time, also in the top right corner, but, now image, no sound, just the OSMC logo animation in the middle…
If you hit stop, the Vero freezes…
Every time if you’ve finished a movie, you literally have to restart the device.
Any ides?

2

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

normal_logging
normal_logging1920×1080 764 KB

3

Hi Graham

Sorry about the lack of info, got the log updater working, link :

https://paste.osmc.tv/juwuzeyoji

4

2019-05-19 12:32:25.344 T:3965891296 ERROR: Unable to lookup host: '192.168.2.1.'

Please describe your networking environment/config in more detail. You seem to be having intermittent issues connecting to the server.

5

The source is incorrectly specified in sources.xml:

<path pathversion="1">ftp://encoder:encoder007@192.168.2.1.:21/SHARED_DRIV/</path>

There’s an extra dot after the IP address: 192.168.2.1.:21. It should be 192.168.2.1:21.

1 Like
7

How amateur!
That was the problem…
yet, still don’t know why it worked for 1 movie then not…