Vero 4k+ hangs

Hi can anyone help me vero4k+ is crashing the remote is not responsive the only way to get it back up is to take the wire out and its restarts the device after a few mins the picture wil go black and the device hangs again.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

After pulling the power and manually giving it a hard reset do you ever get to the OSMC home screen before it blacks out again or is the screen black the whole time after rebooting it?

Have you ever tried to connect to your Vero remotely via SSH, if so, can you do that when the screen is black?