Vero 4K+ Included Cable Doesn't Support UHD

Help and Support Vero 4K / Vero 4K +
1

This isn’t a support request; just a quick heads up for other buyers. I received my new Vero 4K+ today, and I discovered that the cable included in the box unfortunately doesn’t appear to support UHD/4K resolutions. I was initially worried there was an incompatibility between the Vero 4K+ and my television, since everything was outputting fine at 1080p or 720p, but attempting 2160p would just result in a black screen. However, as soon as I swapped in one of the other high-speed HDMI cables I had laying around the house, everything worked perfectly.

So, if you receive your Vero 4K+ and have issues with UHD output, make sure to try a known good cable (Amazon Basics and Monoprice both make quality budget options) before worrying about any potential issues with the device itself like I did.

2

Hi there,

The included cable should work fine with 4K.
Sounds like you might’ve got a bad cable.

We don’t have an opportunity to test the HDMI cables locally however; so it’s inevitable that a bad one will slip in occasionally.

Feel free to send me a PM and we can get you a new one out.

Sam

3

No worries, Sam. Completely understand cables not being worth the time to QA. As I mentioned, I have a hundred lying around, so there’s no need to get a replacement out to me.

I just wanted to make sure nobody else experienced the temporary anxiety of thinking there was an issue with their brand new box when it was something as simple as the cable needing to be swapped. Feel free to edit the topic title to something more relevant/accurate, if it helps, as well.

4

That’s fine – I appreciate your intentions here.

The odd (probably 1 in 100) users will find a problem with an included peripheral (i.e. PSU; HDMI cable etc). It’s the first thing we suggest checking, so it’s usually picked up and remedied pretty quickly.

Cheers,

Sam

5

Is it actually certified as Premium High-Speed?

6

Label says High Speed. I guess it’s 1.4, but UHD worked fine with mine. I bought 2.1 cable anyway :smiley:

7

Nope.

It’s a High Speed cable; but it is not Premium certified. We do not participate in the ‘Premium HDMI Cable Certification Program’. There are dedicated cable manufacturers for this.

It is a cheap and cheerful starter cable (0.8m). Nothing worse than getting a toy with no batteries. But it should work well – you only need to start looking for the certified cables on long runs iMHO; or for professional installations where you may have limited testing resources.

Sam

8

Despite what vendors would have you believe, there is no such thing as a “1.4” or "2.0” HDMI cable. There are only three official levels of HDMI cable: “Standard”, “High-Speed”, and “Premium High-Speed”. Standard cables are guaranteed up to 1080i/60; High-Speed is guaranteed up to 4K/30; Premium High-Speed is guaranteed up to 4K60 10-bit.

(EDIT: HDMI 2.1 actually is a whole new standard beyond those, but if a cable is advertised as HDMI 2.1 at the moment, that’s quite likely a lie, unless it’s a specialist, high-end thing).

Plenty of cables work okay well beyond what they’re officially certified to. Amazon Basics cables, for example, are not certified as Premium High-Speed, but do generally work at that level anyway - the certification process costs money, which Amazon doesn’t wish to pay; Blue Jeans Cable series 1-E cables are about as high-spec as you can get, but aren’t certified as Premium High Speed, either, despite exceeding the electrical requirements at most lengths - the Premium High-Speed standard also requires a certain level of mechanical flexibility, and they’re too rigid.

But you can tell a cable that is certified as Premium High-Speed, because it will be supplied with a bar code you can scan (that will take you to the certifier’s website and the entry for that cable). Any advertising pictures for a Premium High-Speed cable will generally have the bar code in the photo as well.

As the Dude says “Yeah, well, you know, that’s just, like, your opinion, man!” :sunglasses:

As I said above, the fact that a cable isn’t certified as Premium High Speed certainly doesn’t mean it won’t work at 18Gbps - it may well; but nowadays I never use a cable that isn’t certified, because it’s simply not worth the potential hassle. Any kind of problem with any video device, and the first thing a manufacturer will ask you is if you’re using a certified cable; if you aren’t, they’ll refuse to offer any other support until you are.

And some devices exceed the HDMI spec, while others are only barely within it, meaning that the same cable will work perfectly with some devices but not with others. My TV is a bit finicky compared to some.

Most expensive cables are a rip-off; but you can get a certified cable on Amazon for about £8 (for a short one), and at that sort of price I can’t see any reason to take chances.

9

I know it’s cert process. I usually simplify it to 1.4 (10Gbps) 2.0 (18Gbps) and 2.1 (48Gbps) Mine says Ultra High Speed :D. I bought it just to rule out cable issues. https://discourse-cdn.osmc.tv/uploads/default/original/2X/b/be18e583c3502d9fcb0807400547330c76b3f2e9.jpeg

And it’s this one
https://www.secomp-international.com/en_US/roline-hdmi-8k-7680-x-4320-ultra-hd-cable-ethernet-m-m-red-2/i/11.04.5902-10/catalog+1?source=L3NlYXJjaC9pdGVtcz9xPUhkbWkrY2FibGUmaGlkZT1maWx0ZXJfNiZmaWx0ZXJfMjk9cmVk

10

Just to add another data point, when I plugged my Vero4k+ directly to the TV and enabled " HDMI UHD Color" for the corresponding HDMI port there was no signal when using the provided cable. I changed it to an Amazon Basics one and everything worked. My device was shipped late November IIRC.

1 Like
11

Just want to add my two cents:

Bought the vero 4k (non plus) two years ago and the cable has been working fine from the start and it also handles 4k @ 60hz flawlessly. And I don’t think I got a premium cable so… The one you get is a good as another.

2 Likes
12

What is the make/model of your display? just for the record.

13

My display is an LG B6, and I route most of my sources through a Marantz NR1606 AVR (although I always test going directly to the television when I run into an issue, just to make sure it’s not something else in the signal chain causing the trouble).

Lately I’ve just been using Amazon Basics HDMI cables for almost everything; they’re reasonably cheap, reasonably flexible, and they seem to consistently support 4K/60/10-bit signals wherever I need them to.

2 Likes
14

That is not a safe conclusion. As I said earlier, the same cable can work perfectly when connecting two particular devices, and yet not work when connecting two others. So, the fact that it works with your TV does not guarantee it’ll work with someone else’s TV, nor does it guarantee that it will work with your TV and a different source.

1 Like
15

I’ve noticed some dropouts on a few 4K UHD-movies. The problem is gone after I changed to another cable I had to my dvd. The stock-cable is definitly not as capable as the player itself.

16

We ship a lot of cables; so there’s always a chance you may have received a bad one :slight_smile:

Sam

17

Had the exact same issue. My included hdmi cable did not allow me to pass full 4K hdr through my Yamaha CX-a5200 preamp. Ought a new monoprice certified cable on amazon for $6, problem solved!

Sam, you may want to warn others about this.

18

Since the last reply we’ve shipped a good number of devices. Occasionally a cable is dodgy.

If you ping support@osmc.tv with your order number and a link to this thread we can get you a new cable out

Cheers

Sam

19

No worries, the new cable was cheap;)

20

Had the same issue with the included HDMI cable for the Vero 4K+

Every 15 seconds or so the TV screen turned black, and a second later it came back again. This happens even without playing anything.

Changed the HDMI cable to the one that was provided with the 4K tv, and problem solved.