Hi everyone, I’m experiencing a slight issue with my Vero 4k+. My hope is it’s something relatively simple.
Issue:
When watching any kind of movie, there’s a very slight judder every 10-20 seconds as if someone has paused and unpaused the movie in a split second. It’s almost at the speed of blinking. However it’s persistent and happens at all times with any movie we watch. It’s worth mentioning that this is a new issue and isn’t something I’ve experienced with this Vero box and setup before.
Setup:
I’m using 3 external hard drives connected via a USB hub to the Vero device. The Vero is connected via high speed hdmi to the receiver and that’s then connected to my TV.
Actions taken so far:
I’ve completely swapped out cables and I’ve completed a fresh install on the Vero box, plus re loaded all movies back in fresh from the hard drives.
Please let me know if there are any actions advisable to try and fit this, as it’s driving me absolutely mad lol.
Thanks!
Mike
I’ll check this out tomorrow
Sam
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Just a gentle reminder if anyone is able to take a look at this?
Hi Mike
Better late than never – sorry for the late reply.
You need to enable debug logging so we can see further details.
Can you check that the hub is providing enough power to all of the drives?
Sam
Hi Mike, Sam,
I started experiencing minor frame drops a couple months ago.
What I noticed is that with some of the h.265 encoded video, if I have subtitles enabled, there’s a high chance of getting frame drops (visible on the dropped frame counter too if I enable it).
It happens when there are no subs in the material for a couple of minutes and then it drops frames when subs are present again (ie. characters don’t talk for a while but there’s a conversation starting).
I also have a Vero 4K+ and I also hasn’t experienced this before.
Please try update to staging which has a number of improvements and let me know if the issue persists
Sam
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Thanks for the reply Sam!
How do I update to staging?
To update from the staging repository -
- Login via the command line
- Run the following command to add the staging repository:
echo 'deb http://apt.osmc.tv bullseye-devel main' | sudo tee /etc/apt/sources.list.d/osmc-devel.list
- Run the following commands to update:
sudo apt-get update && sudo apt-get dist-upgrade && reboot
- Your system should have have received the update.
I also recommend you remove /etc/apt/sources.list.d/osmc-devel.list after updating.
This will deactivate the staging repository. You can do so with the following command:
sudo rm /etc/apt/sources.list.d/osmc-devel.list.
Please note that we will automatically disable this update channel after 14 days on your device in case you forget to do so to ensure that your system reverts to the stable update channel.
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