Vero 4K+ - Kodi not acknowledging Internet connection

Hi, I received my Vero 4K+ box several days ago and everything was working initially. Right now, the system overview in Kodi indicates that I do not have an internet connection anymore and as a result I’m not able to scrape or install anymore addons.

The weird thing is though I do have still internet connection through my ethernet. I looked at several posts that had similar issues and I’m able to still do the following:

  1. ping 8.8.8.8 and ping 192.168.0.1 with success or access any addon packages (http) with a wget command through ssh.

  2. I confirmed that the /etc/resolv.conf file still refers to my router’s dns 192.168.0.1

Do you guys have any other suggestions before I reinstall Kodi to its initial state through MyOSMC - Updates - Manual Controls - Reset Kodi on next reboot

In the log you will see typical errors “if you don’t have internet connection” like

‘ERROR: CCurlFile::Stat - Failed: HTTP response code said error(22) for http://download.osmc.tv/kodi/addons/krypton/context.cinemavision/context.cinemavision-1.0.0.zip

Again the zip file I can still access through ssh with ‘wget http://download.osmc.tv/kodi/addons/krypton/context.cinemavision/context.cinemavision-1.0.0.zip

Hi,

What happens if you ping google.com, rather than an IP?

Try settings a static ip, if you are using dhcp?

Thanks Tom.

Hi Tom, pinging google.com also works. I’m currently using a static IP, but also used dhcp with no results.

Hi,

Please try issuing:

grab-logs -A

and post the given link here. It should succeed being as you can ping google.com

Thanks Tom.

Thanks for helping out. I appreciate it. I’ve executed the command and the log is in https://paste.osmc.tv/ijamogidum.

I’ve now also changed my primary DNS address into 8.8.8.8 through My OSMC and changed router ports, rebooted the router, but no luck yet.

Hi,

Could you please enable debug logs and issue grab-logs -A :

Settings -> System -> Logging -> and selecting Enable Debugging

Default logs have not provided as much info as I hoped.

Thanks Tom.

Done. It’s in http://paste.osmc.io/qaqepewawi.xml

Hi,

Could you please try the following:

sudo systemctl mediacenter stop
sudo mv .kodi kodi.back
sudo systemctl mediacenter start

sudo systemctl stop mediacenter
sudo mv .kodi kodi.back
sudo systemctl start mediacenter

This will create a vanilla kodi config and back up your current one. Once kodi has restarted try installing an addon. If this is successful then this would suggest an issue with your current config. Couple of choices here, either start restoring your setup, step by step until you find the addon or setting which caused the issue. Or you can restore with:

sudo systemctl mediacenter stop
sudo mv kodi.back .kodi
sudo systemctl mediacenter start

sudo systemctl stop mediacenter
sudo mv kodi.back .kodi
sudo systemctl start mediacenter 

And start removing the most recently installed addons, untill you find the cause.

If reverting to vanilla doesn’t resolve the issue, then this would suggest a network issue. I would try and see if the issue occurs on wifi. Try a different network cable, different port on your router. If you are using a switch, try bypassing it or try a different port on the switch.

Thanks Tom.

@Fisherman333 there were some issues with the commands I advised, please see the edits.

Hi, yes I already noticed the errors when I tried out the commands.
The good news is that by using the vanilla profile, I have internet back again (yeeeh!) and I’m also able to download now addons.

The bad news is that so far with the internet issue, I only had two addons installed which were the Cinemavision and Titan skin. My assumption was that it’s not related to the Cinemavision one. I did however disable that addon but that didn’t resolve the issue.

Hi,

If you install Cinemavision and Titan skin on the vanilla config, does the internet still fail?

Thanks Tom.

No, it seems to be all fine now. I’ve also now added the Cinemavision launcher as well and rescanned my movie library. I still have no idea what was causing it. In my player settings, I’ve also now disabled the hardware acceleration because otherwise Cinemavision gives me a black screen when playing my intros.

Hi,

A log showing this would be helpful. Also I suggest trying hardware acceleration set to hd and up for mpeg2, mpeg4 & h264, rather than disabling.

Thanks Tom.

This time with the hardware acceleration something else happened. The sequence played fine for some of the intros, but then I got the sad face instead. The log is in https://paste.osmc.tv/reyanavoyo

I’ve now set the hardware acceleration to hd and up for mpeg2,4 and h264 as well and it’s not giving me the blackscreen anymore and it’s not crashing either. Let me check in the coming days if it’s consistently like that.

Thanks very much for now! I was thinking a great part of the night how to fix this issue and was going over so much internet material to no avail.

1 Like

It seems that the black screen issue does not occur when I have the Kodi logging set to on. It may also have to do with the fact that when the black screen issue occurs, it can be remedied by clicking on any button on the remote. It’s almost like it’s in a sleep mode that somehow does not occur when the logging is on.

However I was able to enable a logging within the Cinemavision addon and it’s in here https://pastebin.com/BQ4RSXam

Is this only occurring with the Cinemavision add-on? There’s been another report of this.

Sam

Yes. it is. There was actually in the past also a post on this by midnightwatcher. Anybody else using CinemaVision add-on with Vero 4K? - #23

I myself was thinking of disabling the hardware acceleration for just the intro and re-activating it for the main feature. I found the command
{“jsonrpc”:“2.0”,“id”:1,“method”:“Settings.SetSettingValue”,“params”:{“setting”:“videoplayer.useamcodec”,“value”:false}}
but wasn’t able to make it work yet as part of a sequence.

You’d need to stop / start the video for that to take effect.
I’ll look in to this soon when I get some time.

Sam

Since the issue with the internet connection has been resolved, I’ll continue with the Cinemavision issue on the other post (Anybody else using CinemaVision add-on with Vero 4K? - #25 by sam_nazarko) so that it’s all consolidated.

@Tom_Doyle Thanks for your help on this.
@sam_nazarko Thanks for looking into the cinemavision issue as it’s the primary reason for me to use Kodi and brings the real cinema experience and wow factor in home!