Vero 4K+ LG C8 Letterbox are Dark Grey and Macroblocking

Help and Support
1

I just purchased the Vero4K+ but I Have problems with Macroblocking. My settings on my LG C8 are
Black Level Low en Color Gamut Auto. I also got a Nvidia Shield. There I have no problem with this.

The Info of the video file:
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 5 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 2 h 32 min
Bit rate : 10.8 Mb/s
Width : 1 920 pixels
Height : 808 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 24.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.290
Stream size : 11.5 GiB (88%)
Writing library : x264 core 157 r2935 545de2f
Encoding settings : cabac=1 / ref=5 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=10800 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=3:0.80
Default : Yes
Forced : No

Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 2 h 32 min
Bit rate mode : Constant
Bit rate : 1 509 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 1.61 GiB (12%)
Language : English
Default : Yes
Forced : No

2

We’re going to need to see logs so we can understand your config.

3

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

normal_logging
normal_logging1920×1080 764 KB

4

http://paste.osmc.io/esejevapif.coffee

5

I can’t see any issues in the logs and I don’t have an LG. You might try ‘Adjust display refresh rate’ at ‘On start/stop’ instead of ‘Always’.

6

Hey did you find a solution for the grey letterboxing? Same on my lg oled.

7

This is fixed with the next release.

8

Excellent! Know when that drops? (Ireland)

9

Very soon. See Kodi v19 Matrix is here. Here's what you need to know - OSMC.