Vero 4K + Marantz + Samsung TV Powering off

Help and Support
1

Hi,

I am running a Vero 4K (17.8-412) -> HDMI -> Marantz SR5012 -> HDMI -> Samsung Series 8 55" .

I also have an Apple TV 4 and a PS4 connected to the Marantz.

I have an issue where the Samsung TV will power off during video playback from Kodi. This doesn’t happen on other devices connected to the AMP/TV.

I have enabled “Keep Audio Device Alive” and “send low volume noise” within Kodi settings.

I’m not sure how to troubleshoot this issue but will provide any info that may help?

2

The first thing I would suggest to try is to remove the ATV and PS4 to see if the problem still happens. If it fixes the problem, then connect them one at a time to see which is causing the issue.

3

Good idea. Will do.

4

If this persists, please post a debug log so we can see what’s happening

Cheers

Sam

5

I know this is old, totally forgot to update the thread. I think I narrowed the issue down to the PS4 sending out a shutdown signal to the TV when it left standby mode and powered down.

It’s not doing it anymore, and I reconfigured the way the PS4 is connected, as well as received a PS4 software upgrade around the same time it stopped happening, so no conclusive as to what actually rectified the issue.

Thanks for your assistance.

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