What can we do about apparent hardware faults with the Vero4K? It no longer powers on - no blue led or anything.
I’ve tested the power supply and get 5V out of it. Don’t have another power adapter to test at present (new 5V/2A supply arriving tomorrow) but I fear it might be the Vero itself, though it’s only 7months old.
No changes made before it stopped powering up - been sat happily behind my TV since I got it.
Apologies r.e. the LED - shows how often I looked at it!
When plugging in the power, no LED’s turn on.
It didn’t appear on the network (through a network cable) originally when I posted and no network activity lights on the network port (assuming there should be).
For completeness, I’ve just inserted a microsd card with the latest image for the 4K, and plugged in the power, but again, no luck. No LEDs, nothing on screen, nothing on the network. Nothing that appears to show any power in use by the device.
I’ll try again with a fresh power supply tomorrow, but failing that, any other suggestions?
Since we last messaged, the Vero4K has been working fine so decided to leave it there.
Unfortunately, yesterday I went to use it and the screen was black. Unplugged the device and plugged it back in but it won’t power back on. I’ve tried with the original power supply and an alternative 5V 2A power supply purchased during the last time these issues occured.
Left the device off & unplugged all day and tried both power supplies, nothing. No red light on the front, no red light on the optical port. Have already confirmed both supplies are working with other devices.
Last use was general usage (playing media) & left on overnight. No issues were experienced at that time.
I’ve tried a USB-A connection (tried both 5V, 2.4A Max & 5V, 3A Max plugs) - the optical port lights up, but that’s all. Nothing on the front & nothing on screen or the network. Have left it on for 20 minutes.
– Edit 14:00
So, I left the device plugged in through USB-A and hooked up to the TV over lunch, and it powered up with no further input. I know it happened at 13:45 as the channel switched through CEC without me doing anything. At this point, it had been “powered” for around 3 hours.
Now the device is up, are there any logs you want? I don’t want to restart it until then.
If it would power up to the point where I could, then I would.
I’ve tried 2 different 5V power supplies, plus a powering over USB (all worked occasionally before this weekend). All of which show no LED on the front when plugged in, and the Fibre port lights up on the back.
Tried different HDMI Cables (known working) through different TVs & Monitors to confirm that there is nothing being displayed anymore.
Plugged in a microSD card to reinstall OSMC, but still nothing appears on any screens (which makes sense as it doesn’t even appear to be booting to a point to display anything to screen)
To me, this is all pointing to a potential Hardware issue. I am more than happy to try anything else you suggest, but as it now won’t even boot to a splash screen or some kind of recovery prompt, not sure what else I can try?
Needs a usb-c to usb-a female adapter in there as well, then usb-a male to usb-a male. Tried it as that was the only way I could ensure 5V/2A over usb-a at the time. Worked fine for a week or so, even with a powercut in the middle.
What happens now? The unit is only ~10 months old.