Vero 4K+ not working at all

[Tom_Doyle]

Hi,

I would drop @sam_nazarko a PM (or contact sales@osmc.tv with your order number) as it looks like you may have received a vero4k +, which has a hardware issue; which has affected a very small percentage of units shipped. More details can be found here:

Problems with Gigabit Ethernet on Vero 4K +

Hi, Last week, we’ve received some reports about issues with Vero 4K + and the on-board Ethernet; particularly when using it with Gigabit switches. We’ve been taking this seriously and making sure we gather all the necessary information and hardware to address this as promptly as possible. So far twelve customers seem to be affected. Because of such a small proportion of reports, the most logical explanation is a hardware defect affecting these devices. If this is indeed the case, we will of c…

In meantime I suggest using wifi if possible.

Thanks Tom.