Hi guys, I ordered a Vero4K+ last week, received it and installed it on thursday and am quite happy with the device I’m experiencing some difficulties and I was hoping someone could help me out, seeing I don’t have any programming skills whatsoever and only know how to use Windows. I’ve attached two external HDD to Vero4K+. They mount correctly and I can watch the content from it without any issues.
But here is the thing:
When I’ve watched a movie or episode, the file gets marked as “seen”. When I remove the title from the library and confirm that the file itself can also be deleted, the library entry gets removed. But when I reboot the system on a later point in time, the file is back again in the library. The option to rename and delete files on the drive has been activated. What am I doing wrong? If I try to use file manager I can’t delete/rename/remove anything, but I can’t access the log anywhere to show you what the causes the error
2.1) And my second problem is when I want to access my HDDs connected to the Vero4K+ through windows explorer. I enter the IP address (192.168.1.106) and use the default l/p “osmc”. The two HDDs and the folder “oscm” are being shown in the screen, but when I want to access one of these three folders, I get a popup for login and password. “osmc” doesn’t work and I can’t access the sections. Can anyone help me on this part? So I can easily transfer files from my Windows machine to the Vero4K+?
2.2) FileZilla doesn’t work btw. When I add the Vero4K+ in the sitemanager with the IP, port 80, osmc and osmc as l/p I get the following message:
Status: Connecting to 192.168.1.106:80…
Status: Connection established, waiting for welcome message…
Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server
Might be a permission issue. Suggest to enable debugging, do the deletion and the upload logs via MyOSMC.
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device
reproduce the issue
upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
thanks for the quick reply! I did what you asked (hopefully in a correct way ). I did two actions: first try to remove an episode (american dad) from the library and the accompanied file with it. Second I went to filemanager, and try to delete the file manually. The logs are uploaded to: https://paste.osmc.tv/utowosoyij
Sorry ActionA, I have no real answer for this other then Filezilla had this as default and I thought I read somewhere that it should be this value. Apologies again for my knowledge on this subject, I’m glad for all the help you’re giving me. The portchange worked