Vero 4K+ stopped booting and now shows only red led

Help and Support
1

Hi guys. I have a Vero 4k+ that has been working like a champ for a few years now but has all of a sudden stopped. Now, if I unplug it and plug it back in, it usually shows the red led for a few seconds and the goes out. On time it actually stayed solid red until I unplugged it again. In either case, HDMI output is null. I have nothing else plugged in except a micro sd which I removed to test.

I have tried it with the original PS and the one that I have for my older Vero 4K (non-plus). This is in two different rooms with different plugs/circuits. I have not allowed an update for at least a year or two so thing should have not really changed, AFAIK.

Anything else I can try?

Thanks.
Ernie

2

Hi

What was the last thing you were doing with the device before it failed?

I wonder if your system just tried to update from a very, very old version of OSMC.

Sam

3

Hi Sam.

The device sits in a “media” closet and is plugged into an HDMI matrix switched that distributes throughout the house. It is used every once in a while so it hard to say how long it was in the state exactly. But I can say it was no more then a few weeks.

I specifically disabled auto update for the OS. I didnt want it upgrading to the latest kodi (Leia?) because the family is used to the Aeon skin. Instead, I have been using the older 4K for testing updates which has been unstable for me but have not had time to look into that one more.

Ernie

4

Have you tried to connected it directly to a TV with a different HDMI cable?

Does it show up on the network? Can you connect to it via SSH or HTTP?

5

Yep. When I had it in the other room with the older Vero 4k, the HDMI was going to a direct input.

Nothing, unfortunately. I tried SSH. Doesnt even show up in a ping. The router shows its listing as “inactive”.

6

Did you try to recover from USB Stick?

7

Thanks @fzinken. Turns out I had two bad power supplies: