Vero 4k stopped working, what can i do?

Help and Support Vero 4K / Vero 4K +
1

Suddenly my vero 4k stopped working. The blue light is on. But no video signal. When i unplug the power an reconnect i saw the vero boot screen for a short time but with a little bit auf “snow” (random flashing white pixels). After this no signal. I can repeat this over and over. What can i do? Is it probably broken? Thanks

2

First step would be to login to the Vero, while running. Either through SSH(if enabled) or locally connected keyboard and try to access the command line.

then run this command: grab-logs -A

and hopefully paste a working URL here

3

Try another HDMI cable.

4

Hdmi cable works. Connected raspi with osmc to the same cable afterwards. Works.

5

Then I suggest seeing if the device is visible on your router, and if it is, connecting to it.