Vero 4k stopped working

Help and Support Vero 4K / Vero 4K +
1

Hi Sam

I turned on my Vero 4k and selected yes to the latest update/s to apply.

When I now reboot, all I see on the screen is:

  • Please standby with the logo briefly
  • Then some white on black coding/script running briefly down the left hand
  • Then a light blue screen with a white sad face in the middle

I am not sure what has happened but it does not look good.

Any ideas/help please? The box is just over 5 months old.

Thanks.

2

Hi,

Are you able to access the command line, either console or ssh:

If you can either:

provide logs - grab-logs -A

Or

It sounds like your setup may have become corrupted.

sudo systemctl stop mediacenter
mv /home/osmc/.kodi /home/osmc/.kodi.bak
sudo systemctl start mediacenter

Thanks Tom.

3

Hi Tom

Thanks for your quick reply.

I don’t think I can access anything.

All I see now is a light blue screen with a white sad face in the middle. No menus, nothing.

I am a Kodi newbie so I don’t really understand the link guide or the blue coding (or how to use them) you suggest.

Could you explain further please?

4

Hi,

Try connecting via ssh, if you are on windows putty will be the easiest to use.

If you are unable to access the command line, you should consider reinstalling:

Thanks Tom.

5

Can you take a photo of what you see?
Might be a bad add-on causing problems

Cheers

Sam

6

Hi Tom / Sam

Thanks for your quick replies.

I followed your reinstall link Tom and that was very easy and useful to follow. My Vero 4K is now running fine again.

I did not have many Kodi apps and no data previously so all good.

Cheers

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