Vero 4K+ stuck in log mode

I’ve been having some problems with my Vero, so I went to turn on the log. I rebooted twice, but now the logging function come back on every time. If I manually turn it off, and then reboot (twice) it still comes back running a log.

I’ve turned off the log and rebooted a dozen times. Unplugged it from the wall. No dice no matter what. It’s been acting flaky–that’s why I was attempting to create a log. I had thought that perhaps the problem was with PlexKodiConnect, but now I suspect that something on the Vero has been corrupted.

Please advise. Much thanks. Ta!

Try turn it off and select Exit in Kodi rather than reboot

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Hi Sam, thx for the quick reply. I turned the log off, used exit rather than reboot, and it still comes back running a log. I tried ‘Power off system’, and then had to unplug it and plug it back in, and the log was back again.

You mean you see the log info in top left corner?

Suggest you upload a log and share the URL will maybe show what’s happening

Yes, I was seeing the log info in the top left corner. Except, this morning, I just now rebooted it twice, and the probllem of the constant log has gone away. Go figure. What has not gone away is the problem with Plex. I just now uploaded a log using the My OSMC log uploader. How do I find the URL for that to share it here?

The URL is displayed when you upload the log.

Using the My OSMC Log Uploader, it shows ‘Upload selected logs now,’ and the only option is below, where ‘All logs and configs’ is turned on. I press OK, then it returns to the My OSMC screen. I’ve done it twice now. No URL is displayed. What am I doing wrong?

The logs are not uploading then. Try reboot twice in case they are too large

Hi Sam,

I rebooted twice, started a new log, recreated the problem with Plex by attempting to play a film, stopped the log, went into My OSMC, and used the log uploader as I described previously. I didn’t see any URL. Thx again.

Do you know how to access the Vero via SSH? That would make troubleshooting easier.

Yes, I do, but I would need to re-install putty and be told every single command as if I were a five year old. I don’t speak Linux, sadly. I wish I did.

If you can give me all the commands, I might find time over the weekend to try it.

Thx

As a start point it would be grab-logs - A (corrected: grab-logs -A)
That would be the command that creates the logs and might already give a hint why it fails.
And df - h (corrected: df -h) would tell us about the space on the drive.
for both commands best to post the output here.
Using the “preformatted text” button (CTRL-E) so it’s shown correctly

Here’s what I got:

login as: osmc
osmc@192.168.0.227’s password:
Linux osmc 4.9.269-62-osmc #1 SMP PREEMPT Thu Oct 17 19:52:38 UTC 2024 aarch64

The programs included with the Debian GNU/Linux system are free software;
the exact distribution terms for each program are described in the
individual files in /usr/share/doc/*/copyright.

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Thu Nov 21 13:24:18 2024 from 192.168.0.225
Warning: You are using SSH with the default OSMC credentials.
This is a security risk!
To change your password, type passwd
To disable this warning, type touch /home/osmc/.nosshwarn
osmc@osmc:~$
osmc@osmc:~$ grab-logs - A
usage: grab-logs [-h] [-A] [-T FILENAME] [-C] [-P] [-I] [-p] [-G] [-g] [-v]
[-s] [-f] [-O] [-o] [-a] [-J] [-l] [-i] [-d] [-K] [-m] [-D]
[-b] [-z] [-n] [-X] [-Y]
grab-logs: error: unrecognized arguments: - A
osmc@osmc:~$ df - h
df: -: No such file or directory
df: h: No such file or directory
osmc@osmc:~$ ^C
osmc@osmc:~$

Sorry my mistake, typed on the phone and it added a space.

Correct commands are
grab-logs -A
df -h

Now we’re getting somwhere.

osmc@osmc:~$ grab-logs -A
Grabbing log UNAME …
Grabbing log cmdline …
Grabbing log Debian version …
Grabbing log OSMC Build Information …
An error occurred while grabbing OSMC Build Information:
FileNotFoundError: [Errno 2] No such file or directory: ‘/etc/osmc_build_info’
Grabbing log GUI Settings (abridged) …
Grabbing log guisettings.xml …
Masking private information …
Grabbing log advancedsettings.xml …
Masking private information …
Grabbing log sources.xml …
Masking private information …
Grabbing log fstab …
Masking private information …
Grabbing log mounts …
Grabbing log OSMC Packages …
Grabbing log All Other Packages …
Grabbing log APT term.log …
Grabbing log APT history.log …
Grabbing log APT sources.list …
Grabbing log APT apt.conf.d …
Grabbing log APT preferences.d …
Grabbing log APT sources.list.d …
Grabbing log System Journal …
Grabbing log lircd.conf …
Grabbing log init.d …
Grabbing log systemd …
Grabbing log Kernel Message Log …
Grabbing log Memory …
Grabbing log Diskspace …
Grabbing log /boot Contents …
Grabbing log Display Cap CTA …
Grabbing log Display Cap VESA …
Grabbing log Display Cap 3D …
Grabbing log User Display Overrides …
Grabbing log Display Mode …
Grabbing log EDID …
Grabbing log Audio Cap …
Grabbing log edid-decode …
Grabbing log ifconfig …
Grabbing log Kodi Log …
Masking private information …
Grabbing log Kodi Old Log …
Masking private information …
Writing logs to temp file …
Dispatching logs …
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/atoxexexep
osmc@osmc:~$

osmc@osmc:~$ df -h
Filesystem Size Used Avail Use% Mounted on
devtmpfs 991M 0 991M 0% /dev
tmpfs 995M 9.3M 985M 1% /run
/dev/vero-nand/root 14G 3.6G 9.6G 27% /
tmpfs 995M 0 995M 0% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 4.0M 0 4.0M 0% /sys/fs/cgroup
tmpfs 199M 0 199M 0% /run/user/1000
osmc@osmc:~$

Ok, works on command line. Strange it didn’t work on the GUI.
Now what is your PLEX issue?

I use PlexKodiConnect, which has always been good. Recently, however, it stopped adding new movies to the library. I went into the configuration for the add-on, and likely messed it up further. I’ve been communicating with croneter, the dev of PKC, but then the Vero started acting strangely as well, such as the issue when it wouldn’t get out of log mode for an entire day. So then I turned my attention to the Vero, and tried to get a log to post, and that’s when I started this topic, as it wouldn’t let me create a log, and didn’t seem to be uploading it.

Another odd thing is that PKC has newer versions than what I have installed (3.8.1), but it doesn’t show any new version when I try to update it.

The frustrating bit is that I never know exactly where the trouble is. Is it PKC, or the Vero? I don’t know, all I want to do is watch a movie with proper sound again. I have an Apple TV and Infuse, but they can’t seem to sort out HD sound. That’s why I bought the Vero–all I use it for is Plex, and when everything works, I love it.

Logs show many of these:
error <general>: CCurlFile::Stat - <http://192.168.0.173:32400/library/parts/63153/1681427620/> Failed: HTTP response code said error(22)

Is the Plexserver working from other clients?

Did you try to do manual update from “My Addons”?

Yes, the Plex server is fine, even for remote watching. My daughter watches it with her Apple TV, and it works fine for me on the Apple TV, it’s just that those clients aren’t near as nice.

I’m fairly sure that I was trying to do the update from “My Addons.” I hit My Addons, scroll down to video addons, choose PKC, and then I can get into the configuration menu for it. Is there another way?

That is the right way, does it say no update available? Is the source correctly configured? Also sif I recall correctly since Kodi v21 you need to allow updates from 3rd party repositories.