Vero 4K wifi connection fails but laptop connects OK

I must be missing something here but I cannot connect to my Vero 4K using wifi. There are three SSIDs showing and the one I want has the strongest signal. (The others belong to neighbour’s network.)
I can log into this SSID using my laptop but each time I try to log into Vero 4K I get connection failed. I have been using the same pw of course and even connected my keyboard as the remote is a bit unreliable but whatever I do I am stuck.
Where next please?

Is it possible you typo’d the password once?

If so – can you run an Ethernet cable temporarily?


Hi Sam,
Many thanks for the reply. I shall not have time for a couple of days but will do as you suggest, try again and get back to you. Many thanks again,