I’ve been having a lot of issues with one of my Vero 4k+'s.
It’s RF/remote seems to fail quite often, the only button it seems to recognise is the backup, but that’s not the real issue.
I was comparing the two devices i have and noticed the troublesome one is on v 2020.11.1, now I am pretty sure I’ve updated this numerous times over the past few years , is there any way for the Vero to return to an original image? I don;t think so but asking just in case!
However when I use the manual upgrade option, it shows an update window for a few seconds, then a very quick message about connectivity issues, then returns to the MANUAL UPDATE menu.
The device is networked fine, can access numerous NAS’s and other shares.
Should I just back it up to USB and install from a fresh OSMC image?
It’s just freaked me out thinking i must have upgraded it at some point in the past 4 year, the other device is on the latest 2024 image.
UPDATE : Flashed the “faulty” unit with a fresh OSMC install, and installed a backup of the config of the “working” Vero4K+.
All OK apart from the remote is still acting up, worked out only the backup and stop buttons are doing anything. Have a usb keyboard attached so i can navigate the menus and this seems to be ok.
Checked the osmc remote keymap settings and they are identical between the two units.
I have a feeling a new remote may be on the horizon.
or…upgrade to Vero 5, and redeploy working 4k+ to replace the troublesome one. 
Make sure you are using the correct receiver and haven’t mixed them up if you have multiple devices.
Yeah, all the correct pairings.
Have ordered a new remote/dongle to see if that sorts things out, fingers crossed it will arrive before Xmas
I obviously won’t ship until Monday but do double check. The older remotes had the same dongle appearance and there was not a visible distinction between them. It’s easy to mix things up.
I used to do it all the time during testing.
Otherwise we can definitely get you a new remote before the Christmas viewing party
Cheers
Sam
Hi Sam, can you check order #67055 for the remote, doesn’t look to have despatched yet after ordering on Sunday, hope to get it before crimbo,
Thanks
Tony
Will try and get it out tomorrow. Bit rough here.
You should get it before Christmas, don’t worry.