Vero loses video once Plex is launched

Help and Support Vero 4K / Vero 4K +
25

I’d suggest reinstalling OSMC from Download - OSMC.

Sam

26

That’s exactly what I did. I copied the image file of the latest version and the installation worked. But once I began using the device I started getting the circle in the center of the screen and then loss of video.

B.

27

You should only see a circle in the centre when playing a file.

I’d suggest uploading some logs if you’re able without seeing a loss of video.

Thanks

Sam

28

I’ve uploaded two sets of logs that show the loss of video. I’m not sure what you are suggesting? I would like to get the unit working again…

The circle precedes the loss of video every time and since I can never get to a stable point to even select a video, it happens anyway.

B.