Vero Remote stopped Working

Help and Support
1

Hey guys. My Vero remote stopped working. I’ve tried repairing it, rebooted my Vero Device. While pairing remote led didnot blink, it turns off after a while.

I’ve collected Debug-Logs (via ssh command grab-logs -A) the Link:
https://paste.osmc.tv/apugahozuv

What else can I do?

Thanks for your time and help

Regards,
Andreas

2

Did you change the battery?

3

Yes i‘ve changed the battery

4

Your logs are not showing the USB dongle for the remote being plugged in. If it is connected I would suggest to try moving it to the other USB port and see if it registers there.

1 Like
5

I’ve tried this. Same behaviour. New Logs can be found here:
https://paste.osmc.tv/uhucayukav

6

It isn’t showing up on that port either so I assume that means the dongle has developed a fault. I would suggest to send an email so support@osmc.tv with a link to this thread and your order number and they should be able to get you sorted.

1 Like
7

I’ll do this, thank you.

1 Like