Vero V Having Playback Issues - Blue Screen

Help and Support Vero V
1

Never really had this happen with my Vero 4k but since upgrading I’ve had a few files that only went to a blue screen. Here’s mediainfo of one that’s not worked:

General
Unique ID                                : 48452626667861913053945818549490677959 (0x2473A2EEEFCD2E72C9307C35BDB1F8C7)
Complete name                            : ***************
Format                                   : Matroska
Format version                           : Version 4
File size                                : 1.90 GiB
Duration                                 : 43 min 33 s
Overall bit rate                         : 6 230 kb/s
Frame rate                               : 29.970 FPS
Encoded date                             : 2024-04-24 03:43:29 UTC
Writing application                      : mkvmerge v83.0 ('Circle Of Friends') 64-bit
Writing library                          : libebml v1.4.5 + libmatroska v1.7.1

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 43 min 33 s
Bit rate                                 : 5 844 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.094
Stream size                              : 1.78 GiB (94%)
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : A_AC3
Duration                                 : 43 min 33 s
Bit rate mode                            : Constant
Bit rate                                 : 384 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 120 MiB (6%)
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No

Text
ID                                       : 3
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Duration                                 : 43 min 25 s
Bit rate                                 : 150 b/s
Frame rate                               : 0.472 FPS
Count of elements                        : 1231
Stream size                              : 47.7 KiB (0%)
Language                                 : English
Default                                  : No
Forced                                   : No
2

If I turn off “Force 422 Subsampling” then it does play video but audio doesn’t work.

Whattttt?

HDMI is running through an Onkyo NR676 receiver and then into a TCL Series 6 display.

I had no issues with this config on the 4k so what’s happening now?

3

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

image
image960×539 41.4 KB

4

Https://paste.osmc.tv/apuvofuyuc

5

As an experiment I whitelisted every available selection and then toggled off “All double refresh rates” and it seems to now be working. Is this the correct/best way to do this? The log makes it look like it was trying to play it at the same resolution as the interface (3840x2160 @ 59.94)

Is it better to upscale it or play it back at the native resolution?

6

It is better to play content at its native resolution where possible

Sam