Thank you for your patience.
Ever since we received the first report of less than desirable OSMC remote behaviour, we worked hard on identifying the cause with the intention of resolving the problem as promptly as possible. Unfortunately this takes time and involves testing in a lot of environments. If things were easier, we wouldn’t have had some customers experiencing problems.
Primarily, customers have been affected by USB3 and its implementation which interferes with the 2.4Ghz spectrum.
The issue has only affected a small number of customers, but even one is enough and we like to put things right.
Today we are happy to announce that all users that have posted here will have received a personal message offering them to order a replacement USB receiver free of charge.
They will also receive a message offering them an opportunity for a discounted price on a second Vero device as a thank you to their loyalty.
Furthermore, we have published a guide on how to improve remote performance. This advice should be followed as a first step for those using USB3 equipment or those with other wireless equipment nearby. See Improving remote performance - Vero V - OSMC
Once again thank you for your patience and support
Best
Sam