Vero V order dispatch and support

Help and Support
1

Hi there,

Apologies for reaching out via the forum, but I made a support request a few days ago and haven’t heard back yet.

I made an order for a Vero V on 18th June (for shipment to the US) and just wanted to reach out and ask a quick question regarding the included HDMI cable, just what spec it is basically, 2.0/2.1? And if not 2.1, would I benefit in anyway from using a 2.1 cable. Obviously optimum video bitrates and HQ audio formats are a priority. Just wanted to know if there was any benefit in using a 2.1 spec cable and which spec the included cable is?

Also looking at my orders, I see it the status has been ‘packaged’ for a couple of days now, any idea when that will ship out?

For your records my name is Mark Burns and my order number is 87731. I’m located in Rochester, NY, USA. If you need any other information please reach out.

Thanks very much and warmest regards,

Mark

2

The cable is HDMI 2.1
This shipped today with tracking

Sam

1 Like
3

Top man, thank you very much and I appreciate that. I have to say you should be proud that you have made a device with such capabilities and at such a reasonable price, I am more than excited to support the product and the platform. Looking very much forward to receiving and using the Vero.

All the best! Thanks again.

1 Like
4

Thanks for the kind words. The tracking details will send in a separate email shortly

Sam

5

Hi there again Sam,

Sorry to bother you again pal, but I didn’t get any email with my tracking details as of yet. Do you mind checking up on that? and feel free to send me a non automated email if you have that on hand your side.

Thanks and sorry again to bother you. Cheers!

6

Tracking received. Thanks a bunch!

1 Like
7

Hi Sam,

I just checked tracking today to see when to expect delivery and see how progress is going and Royal Mail is showing the destination as ‘Slovakia’. I took a screen-showing this and can send you if it helps.

Do you mind checking my order, tracking and the address you attached to the tracking number you sent me? Which was -

LT0617***44GB (edited for security)

To confirm once again, I am located in the US and my address is Mark Burns, *** Mill Street, Apt ***, Rochester, *****, USA.

Maybe it’s a temporary glitch Royal Mail side, but figured I should let you know ASAP, last tracking shows as at Langley HWDC today (30th June).

Also sent this via a support request, so feel free to reply there privately.

Thanks again,

Mark

8

I checked as I had a couple of other reports about this. I thought it was a copy paste issue but it’s a Royal Mail issue.

I’ll respond to this shortly.

9

Cheers. Yeah let know when you have an update. Thanks again.

10

Hi Sam,

Fyi checked tracking again tonight and it’s showing the US now. So I think we’re all good.

Thanks again!

11

Glad to hear this. I still don’t have a full answer yet but do understand that everything is going where it should be so I’m just going to wait a couple of days.

I will keep an eye on things.

Sam