Vero V remote has stopped working

Help and Support Vero V
1

Hello all,

my Vero V remote has stopped working.

The light on the remote is coming on when I press buttons, and I’ve checked the battery is good (a touch over 3V on the multimeter).

I have rebooted, checked for updates (I’m on the latest), and tried to re-pair. When I try and re-pair the light on the remote stays on for a bit then just goes out.

The remote for the AV receiver will control the Vero just fine, as will a separate OSMC remote I bought a few years back (when I plug the dongle in the side of the Vero).

Logs are here for your perusal: https://paste.osmc.tv/rotediyuve

Thanks in advance for the help!

2

Hi

I suggest contacting support@osmc.tv.

Sam

3

Thanks Sam, have just done so.

1 Like
4

Sam,

not heard back from you on this since I replied back with my order number as requested.

Thanks

5

Hi,

I am still about 60 tickets behind, but working through them diligently.
Can you let me know your ticket # so I can check the status?

Do apologise for delays

Cheers

Sam

6

Sam,

that’s really appreciated, thank you.

the ticket number is #531210.

7

Cheers.

8

Sam, please remind our ticket #351491 (remote not pairing out of the box) , thx U

9

Sorry. If you reply via MyOSMC.com it does not bump the ticket priority, so it can stay as resolved.
For faster responses, please reply via email in the future for a more expedient response. Otherwise it takes a couple of more days.

Thanks

Sam

10

Sam,

finally got around to this!

New external dongle plugged into the USN 2 port, paired with remote, and all working as it should.

Thanks so much for the help, appreciated!

1 Like
11

Most welcome. Glad this is resolved for you.

Cheers

Sam