Unfortunately, after the update, my Vero V remote went back to it’s old, unresponsive, laggy self. I have the external dongle. All was good in 20.5. Pretty bummed about it, this remote knows more how to not work than work properly. Anything I can do? Thanks.
That’s odd. Haven’t had a report of that. I’d suggest uploading some logs and doing some basic things like re-pairing the remote and checking the battery
I’ve split this in to a new post so we can deal with this properly.
Sam
The behavior change is likely coincidental to the update. You might find the following guide to be helpful in resolving your issue…
My Vero V remote stopped working completely after the upgrade to 21.1
I too use the stronger external dongle.
Re-pairing doesn’t work. After pressing home + ok for a few seconds the blue led comes on, but it never starts blinking, it just stays on for 30 seconds and then goes out again. (I tried again right next to the Vero in case the distance was an issue.)
I also tried unplugging the external dongle, rebooting, and re-pairing, but this gave the exact same outcome.
Suggest to upload logs so that the team can check if the dongle is discovered correctly
The dongle is not detected.
Can you try and plug in something like a USB pen drive and see if that works?
A usb pen drive doesn’t seem to work either, no messages in dmesg, and no device created in /dev.
I would try and reinstall OSMC
It looks like USB isn’t working at all.
The other usb port (on the outside of the vero V) works!
OK, so which colour does not work?
Can you try a cold boot?
I can’t see the color of the ports, they’re on the bottom of the device which is stuck to the back of my tv.
But it’s the middle one which doesn’t work, the one on the outside does work.
Just tried a cold boot, didn’t fix it.
I also installed usbutils and pciutils.
lsusb gives:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 2017:1690 OSMC Remote Controller OSMC Remote Controller
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
lspci gives no output at all…
lshw:
dionysus
description: Computer
product: VeroV
width: 32 bits
capabilities: smp cp15_barrier swp
*-core
description: Motherboard
physical id: 0
*-cpu:0
description: CPU
product: cpu-map
physical id: 0
bus info: cpu@0
size: 1704MHz
capacity: 2004MHz
capabilities: fp asimd evtstrm aes pmull sha1 sha2 crc32 atomics fphp asimdhp asimddp cpufreq
*-cpu:1
description: CPU
product: cpu
physical id: 1
bus info: cpu@1
size: 1704MHz
capacity: 2004MHz
capabilities: fp asimd evtstrm aes pmull sha1 sha2 crc32 atomics fphp asimdhp asimddp cpufreq
*-cpu:2
description: CPU
product: cpu
physical id: 2
bus info: cpu@2
size: 1704MHz
capacity: 2004MHz
capabilities: fp asimd evtstrm aes pmull sha1 sha2 crc32 atomics fphp asimdhp asimddp cpufreq
*-cpu:3
description: CPU
product: cpu
physical id: 3
bus info: cpu@3
size: 1704MHz
capacity: 2004MHz
capabilities: fp asimd evtstrm aes pmull sha1 sha2 crc32 atomics fphp asimdhp asimddp cpufreq
*-cpu:4 DISABLED
description: CPU
product: cpu
physical id: 4
bus info: cpu@4
*-cpu:5 DISABLED
description: CPU
product: idle-states
physical id: 5
bus info: cpu@5
*-memory
description: System memory
physical id: 6
size: 3763MiB
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 4.9.269-67-osmc xhci-hcd
physical id: 1
bus info: usb@1
logical name: usb1
version: 4.09
capabilities: usb-2.00
configuration: driver=hub slots=2 speed=480Mbit/s
*-usb
description: Keyboard
product: OSMC Remote Controller
vendor: OSMC Remote Controller
physical id: 2
bus info: usb@1:2
version: 2.00
capabilities: usb-2.00
configuration: driver=usbhid maxpower=200mA speed=12Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 4.9.269-67-osmc xhci-hcd
physical id: 2
bus info: usb@2
logical name: usb2
version: 4.09
capabilities: usb-3.00
configuration: driver=hub slots=1 speed=5000Mbit/s
*-network:0 DISABLED
description: Wireless interface
physical id: 3
logical name: wlan0
serial: a0:67:20:09:ab:e3
capabilities: ethernet physical wireless
configuration: broadcast=yes driver=rtl88x2cs driverversion=v5.14.0.2-0-g4c549b2.20210914_C firmware=9.13 link=no multicast=yes wireless=unassociated
*-network:1
description: Ethernet interface
physical id: 4
logical name: eth0
serial: 94:cc:04:60:0a:2d
size: 1Gbit/s
capacity: 1Gbit/s
capabilities: ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=st_gmac driverversion=Jan_2016 duplex=full ip=192.168.128.140 link=yes multicast=yes port=MII speed=1Gbit/s
lsmod:
Module Size Used by
nfsv3 45056 1
rpcsec_gss_krb5 28672 0
nfsv4 569344 0
nfs 299008 3 nfsv4,nfsv3
fscache 77824 2 nfsv4,nfs
8021q 36864 0
8822cs 4325376 0
aes_ce_blk 20480 0
ablk_helper 16384 1 aes_ce_blk
aes_ce_cipher 16384 1 aes_ce_blk
ghash_ce 16384 0
sha2_ce 16384 0
sha1_ce 16384 0
wifi_scan 16384 0
mali_kbase 466944 3
ir_lirc_codec 16384 3
lirc_dev 24576 1 ir_lirc_codec
meson_ir 16384 0
amvdec_ports 167936 0
amvdec_av1 159744 0
amvdec_mmpeg4 49152 0
amvdec_mh264 176128 0
amvdec_h264mvc 81920 0
amvdec_mmpeg12 53248 0
amvdec_vp9 131072 0
amvdec_vc1 53248 0
amvdec_h265 167936 0
stream_input 208896 7 amvdec_h265,amvdec_mh264,amvdec_h264mvc,amvdec_av1,amvdec_ports,amvdec_vp9,amvdec_mmpeg12
decoder_common 258048 10 amvdec_h265,amvdec_mh264,amvdec_mmpeg4,amvdec_h264mvc,amvdec_av1,amvdec_ports,stream_input,amvdec_vp9,amvdec_vc1,amvdec_mmpeg12
firmware 28672 10 amvdec_h265,amvdec_mh264,amvdec_mmpeg4,amvdec_h264mvc,amvdec_av1,decoder_common,stream_input,amvdec_vp9,amvdec_vc1,amvdec_mmpeg12
media_clock 49152 10 amvdec_h265,amvdec_mh264,amvdec_mmpeg4,amvdec_av1,decoder_common,amvdec_ports,firmware,stream_input,amvdec_vp9,amvdec_vc1
video_framerate_adapter 16384 1 decoder_common
You mean the one nearest the SD card slot does work?
No, the other way around, the one nearest to the SD card slot doesn’t work.
That’s a USB 3 port. The other port and the internal port are both USB2. They should both be working or not working (as they’re extensions of each other).
Would be good if you could double check visually.
The top port (closest to the edge of the Vero V) works, the one below (in the middle, between the SD card and the working port), doesn’t.
The cable in the non-working port goes to the controller of my ambilight clone.
Until an hour ago that cable and the remote controller receiver were swapped, and the ambilight worked but the remote didn’t.
Now the remote works, but my ambilight clone doesn’t.
I honestly cannot tell from the photos. But if one of the ports is not working, you could contact support@osmc.tv and we can replace the device.
It stopped working right after the update to 21.1, so it’s unlikely that it would be a hardware problem?
You could reinstall OSMC and see.
It’s indeed worth installing an older version, but we haven’t had other reports of this.