Hello,
My Vero V remote suddenly stopped working after reboot, replaced battery, tried pairing again (when pairing blue light on remote stays on for long time) re-pairing doesn’t work.
Using the remote & dongle from my Vero 4K + works.
Have tried everything suggested in other posts but to no avail.
My Order Number was 47588 21/11/23.
Can you be of any assistance please.
I suggest posting a log so we can see if the receiver is detected
Sam,
URL for log https://paste.osmc.tv/uratexaxov
Note - this was with the vero 4k+ usb reciever plugged in & using 4k+ remote.
Thank You
Can you remove it, reboot and upload a log?
Thanks
Sam,
URL for new log https://paste.osmc.tv/oponahujaw
Your log still seems to show the OSMC remote from the Vero 4K present.
Sam,
Tried again & made sure usb dongle not present, URL for log https://paste.osmc.tv/avojebiqid
I can see the dongle is not showing up.
If you send an email to support@osmc.tv with your order details and a link to this thread I can get you a new receiver out today
Cheers
Sam
Thank you Sam for all your kind assistance, excellent service
hello not to open a new topic, I yesterday received my Vero V and installed it today, this morning the remote was working but after doing an update to 2024.10-1 it stopped working.
I saw two peripherals before the update, now after the update just the CEC Adapter, has it something to do with that?
Remote is working and emits blue light when a button is pressed.
Under My OSMC → remotes I tried to add osmc-remote-lircd but that didn’t work, any ideas on how to get this working again?
logs are here https://paste.osmc.tv/sanogizege
Have you tried reinstalling OSMC?
Have you tried re-pairing the remote?
Thanks for the very fast reply
No didn’t re-install OSMC yet.
repairing yes tried that pressed the ok and home button for quite a few seconds yet.
Which version / release would you advise to put on the Vero V I am now as said on 2024.10, the initial version was older than that.
PS : If I ordered directly from you should I still register for warranty ?
There is no need to register a warranty for a direct sale. Just keep the order number as a reference.
No particular recommendation of a version to reinstall. If you still have issues then contact support@osmc.tv with a link to this post,
Sam I retried to repair and seems that that worked, thanks for your help !!! and sorry for have wasted your time.
regards,
Philippe
No time wasted at all. Glad this is now working 