Vero V Remote Not working

Help and Support Vero V
1

Hello,
My Vero V remote suddenly stopped working after reboot, replaced battery, tried pairing again (when pairing blue light on remote stays on for long time) re-pairing doesn’t work.
Using the remote & dongle from my Vero 4K + works.
Have tried everything suggested in other posts but to no avail.
My Order Number was 47588 21/11/23.

Can you be of any assistance please.

2

I suggest posting a log so we can see if the receiver is detected

3

Sam,
URL for log https://paste.osmc.tv/uratexaxov

Note - this was with the vero 4k+ usb reciever plugged in & using 4k+ remote.
Thank You

4

Can you remove it, reboot and upload a log?

Thanks

5

Sam,
URL for new log https://paste.osmc.tv/oponahujaw

6

Your log still seems to show the OSMC remote from the Vero 4K present.

7

Sam,

Tried again & made sure usb dongle not present, URL for log https://paste.osmc.tv/avojebiqid

8

I can see the dongle is not showing up.
If you send an email to support@osmc.tv with your order details and a link to this thread I can get you a new receiver out today

Cheers

Sam

9

Thank you Sam for all your kind assistance, excellent service

1 Like
10

hello not to open a new topic, I yesterday received my Vero V and installed it today, this morning the remote was working but after doing an update to 2024.10-1 it stopped working.

I saw two peripherals before the update, now after the update just the CEC Adapter, has it something to do with that?
Remote is working and emits blue light when a button is pressed.

Under My OSMC → remotes I tried to add osmc-remote-lircd but that didn’t work, any ideas on how to get this working again?

logs are here https://paste.osmc.tv/sanogizege

11

Have you tried reinstalling OSMC?

Have you tried re-pairing the remote?

12

Thanks for the very fast reply

No didn’t re-install OSMC yet.
repairing yes tried that pressed the ok and home button for quite a few seconds yet.

Which version / release would you advise to put on the Vero V I am now as said on 2024.10, the initial version was older than that.

PS : If I ordered directly from you should I still register for warranty ?

13

There is no need to register a warranty for a direct sale. Just keep the order number as a reference.

No particular recommendation of a version to reinstall. If you still have issues then contact support@osmc.tv with a link to this post,

1 Like