Vero V Remote Not working

Help and Support Vero V
1

Hello,
My Vero V remote suddenly stopped working after reboot, replaced battery, tried pairing again (when pairing blue light on remote stays on for long time) re-pairing doesn’t work.
Using the remote & dongle from my Vero 4K + works.
Have tried everything suggested in other posts but to no avail.
My Order Number was 47588 21/11/23.

Can you be of any assistance please.

2

I suggest posting a log so we can see if the receiver is detected

3

Sam,
URL for log https://paste.osmc.tv/uratexaxov

Note - this was with the vero 4k+ usb reciever plugged in & using 4k+ remote.
Thank You

4

Can you remove it, reboot and upload a log?

Thanks

5

Sam,
URL for new log https://paste.osmc.tv/oponahujaw

6

Your log still seems to show the OSMC remote from the Vero 4K present.

7

Sam,

Tried again & made sure usb dongle not present, URL for log https://paste.osmc.tv/avojebiqid

8

I can see the dongle is not showing up.
If you send an email to support@osmc.tv with your order details and a link to this thread I can get you a new receiver out today

Cheers

Sam

9

Thank you Sam for all your kind assistance, excellent service

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