Vero V suddenly dead

So i updated yesterday to latest update. All went fine. Went to bed…now …nothing…no led …nothing. Removed power supply…put it in again…nothing.
Device feels cold as well.

Anything I can do to test?

Edit: ok it seems to be the power supply. Phew … now I’ll just have to crawl underneath the cabinet to change it properly…but I’m relieved it’s just that.

That is unfortunate. I’d double check that it is the PSU itself by plugging it into a different outlet and if it is still the same dead condition contact support@osmc.tv with your order number and they’ll send you a replacement at no charge.

yeah … tested it in 3 different outlets, nothing. I’ll contact support. Thank you !

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Sorry to hear this – I’ll take care of this for you

Sam

Thank you Sam, got the adapter in today. With the documents you provided, no import taxes coming in from the UK as well.
So again, great support from you and the entire vero / osmc team. A lot of forums could learn from this :slight_smile:

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I’m glad to hear this is now solved and apologise for the inconvenience.

As always, if you have any issues, you know where to find us :slight_smile: