I purchased a new Vero V today to replace the Vero 4k+ I’ve had since 2019 and it’s an absolutely great device. I did a clean install of 2023.08-1, but I’m having a problem playing 4K HDR videos over wifi (5Ghz) where the device freezes completely. However, the original Vero 4k+ has no problem with the same video in the same place and there doesn’t seem to be a problem on the cable either.
The only thing that helps after the freeze is to unplug the device.
I’m not 100% sure because I’ve only done a few experiments so far, but it looks like the Vero V has some problem with the 80 MHz channel bandwidth. When I change the channel bandwidth to 20 MHz or 40 Mhz on my ASUS RT-AX55 router, the problem does not appear.
Yes it freezes completely, does not respond to the remote controller and disappears from the client list on the router.
When I try to connect the cable in this state, nothing happens and it is still frozen and connectivity is not restored.
I see in the log for 80 correct for bw_mode 80, but I tried uploading again.
I’m also adding a link to a video where you can see and hear how the vero gets stuck at 80 MHz.
Sorry about that, that was my mistake. I had them both open in notepad and I think I must have accidently clicked the ‘find all in ALL open documents’ instead of the 'find all in the CURRENT document button and didn’t notice that it had switched the active file. For future reference though we prefer if logs are uploaded to paste.osmc.tv.
Sam updated the wifi driver in the test build if you would like to try and see if that resolves your issue. I couldn’t reproduce your issue with my Unifi access points so I can’t really say if this will make a difference or not, but I did test the updated driver to make sure it was working so there should be no risk to updating to what is currently in staging.
Run the following command to add the staging repository: echo 'deb http://apt.osmc.tv bullseye-devel main' | sudo tee /etc/apt/sources.list.d/osmc-devel.list
Run the following commands to update: sudo apt-get update && sudo apt-get dist-upgrade && reboot
Your system should have have received the update.
Please see if the issue is resolved.
I also recommend you remove /etc/apt/sources.list.d/osmc-devel.list after updating.
This will deactivate the staging repository. You can do so with the following command: sudo rm /etc/apt/sources.list.d/osmc-devel.list.
Please note that we will automatically disable this update channel after 14 days on your device in case you forget to do so to ensure that your system reverts to the stable update channel.
Unfortunately, that didn’t help. It behaves exactly the same.
Setting the wifi to 40 MHz is OK for me if it’s just my problem.
I’m just sorry that the Vero 4K+ works fine with the router set to 80 MHz, so I didn’t get much improvement in that regard.
Can you post a log so I can check that you updated correctly?
Otherwise I am not sure - we have sent a good number of units out and not had any issues yet. I can’t reproduce here on 80Mhz but I’m using a Unfi AC Lite. Configuring that seemed challenging…
So it definitely seems to be a problem with just me.
Normally I also have it set to 20/40/80 and my router is also ASUS like yours (RT-AX55). Now I have to have it set to 40 Mhz for Vero to work without any problems. I’ll try to do some more tests with placement etc.
Couldn’t Vero somehow be set up so that I can have 20/40/80 on the router, but Vero only connects at 40 Mhz? Unfortunately I don’t have a single RJ-45 socket in my apartment and all other devices connect via wifi and have no problem utilizing 80 Mhz (ntb, pc, cell phone, TV), so I’m limiting them a bit right now.