Vero V won’t play some movies that played fine on Vero4K

Help and Support
1

Overall I’m very happy with Vero V, and it’s just a handful of movies which I can repurchase, but I’m curious why that might be. Im not sure if they are ISOs or VOBs, but it shouldn’t matter, right? I guess my question is, does the Vero V support all the same formats as the 4K?

2

It should, best to share a few sample files and/or names of the files you are talking about. At this time,it is a total guessing game.

1 Like
3

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

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4

If Vero 4K/4K+ can play it, Vero V can as well

Sam