Vero4K+, after idle, blank screen and no response (have to reboot via ssh or power cord)

Help and Support
21

Hi there!

Turning HP lock to OFF has fixed this issue!

What happens now (and why I had originally enabled the HPD Lock feature) is that when I return to the Vero box after the TV is off, the resolution is set to 1920x1080 and I have to go into settings and select 4K as the screen is off-the-edge.

22

On the vero or the TV?

23

Sorry, the Vero changes to this resolution.

24

You donā€™t want to run your Vero with Kodi set to a 4k resolution. This setting is really only relevant to the GUI, not the media you play. Set it to 1080, use the zoom/aspect or setting on your TV that disables the overscanning (off-the-edge as you call it).

We recommend people with 4K TVā€™s set their user interface (UI) to 1080p. Kodiā€™s UI is not optimized for 4K yet and this can put unnecessary demands on your device and can lead to a suboptimal picture quality, as well as potentially cause other issues.

The settings we recommend are as followsā€¦

Settings>System>Display>Resolution> 1920x1080p
Settings>System>Display>Whitelist> (empty) *
Settings>Player>Videos>Adjust display refresh rate> On start/stop

Some televisions may also need, or benefit from, the following being setā€¦

System>Display>Force 4:2:2 colour subsampling> (enable)

With the above settings your UI will be output in Full HD and your 4K content will be output in 4K. *Information regarding the whitelist can be found here. If you have any doubt, feel free to upload some logs so we can verify that your settings are indeed correct.

1 Like
25

Thanks! This was really helpful. Is there a curated list of recommended configurations available somewhere?

26

Not really, different configurations are site specific. This one is not one of those.

27

Got it.

Just wanted to say thanks to everyone ā€“ really appreciate the support, and Iā€™ve had no issues since I modified my setup as specified.

Thanks once again!

1 Like