Vero4k+ Crashes when viewing photo folders with certain images in

Help and Support Vero 4K / Vero 4K +
1

I have a problem where my Vero crashes when I am browsing my photo collection. It seems to be when a folder contains specific images. The images were originally created with a Windows Phone and render fine in Windows and on my previous kodi box which was an Intel NUC.

The offending photos are jpgs named WP_*

Debug Log

The relevant bit of log seems to be here:

Jul 30 19:56:47 Vera mediacenter[650]: smbc_stat(smb://kodi:kodi@UNICRON/Multimedia/Photos/Real%20Life/WP_20150824_001.jpg)
Jul 30 19:56:47 Vera mediacenter[650]: SMBC_getatr: sending qpathinfo
Jul 30 19:56:47 Vera mediacenter[650]: smbc_read(0xf00c0578, 32768)
Jul 30 19:56:47 Vera mediacenter[650]: → 32768
Jul 30 19:56:47 Vera mediacenter[650]: smbc_read(0xf00c0578, 32768)
Jul 30 19:56:47 Vera mediacenter[650]: → 32768
Jul 30 19:56:47 Vera mediacenter[650]: smbc_read(0xf00c0578, 32768)
Jul 30 19:56:47 Vera kernel: kodi.bin[1636]: unhandled level 1 translation fault (11) at 0x30de1a71, esr 0x92000005
Jul 30 19:56:47 Vera kernel: pgd = ffffffc05fd52000
Jul 30 19:56:47 Vera kernel: [30de1a71] *pgd=0000000000000000
Jul 30 19:56:47 Vera kernel:
Jul 30 19:56:47 Vera kernel: CPU: 3 PID: 1636 Comm: kodi.bin Tainted: G O 3.14.29-150-osmc #1
Jul 30 19:56:47 Vera kernel: task: ffffffc05de58000 ti: ffffffc0609d8000 task.ti: ffffffc0609d8000
Jul 30 19:56:47 Vera kernel: PC is at 0xf5ce332a
Jul 30 19:56:47 Vera kernel: LR is at 0xf5d2fafd
Jul 30 19:56:47 Vera kernel: pc : [<00000000f5ce332a>] lr : [<00000000f5d2fafd>] pstate: 60010030
Jul 30 19:56:47 Vera kernel: sp : 00000000d886bd80
Jul 30 19:56:47 Vera kernel: x12: 00000000f5d7a010
Jul 30 19:56:47 Vera kernel: x11: 0000000000000000 x10: 0000000000010000
Jul 30 19:56:47 Vera kernel: x9 : 0000000000000001 x8 : 00000000d886be84
Jul 30 19:56:47 Vera kernel: x7 : 00000000f6e43264 x6 : 0000000000000064
Jul 30 19:56:47 Vera kernel: x5 : 0000000000000000 x4 : 0000000030de1a6d
Jul 30 19:56:47 Vera kernel: x3 : 0000000000000094 x2 : 00000000d88707a0
Jul 30 19:56:47 Vera kernel: x1 : 0000000000000001 x0 : 0000000000000064
Jul 30 19:56:47 Vera kernel:

I have provided an example photograph but not the one in the log as that one was of my family. The attached photo also crashes the system.

WP_20150715_001
WP_20150715_0012592×1456 1.08 MB

Happy to direct message it or email it if attaching it here has changed it’s format in some way.

Can someone take a look or do I have to delete all my old low-res crappy photos!

Cheers

2

FWIW I pulled up that jpeg on my Pi3b+ without issue. I do know that jpeg’s come in various flavors and you can sometimes get some files that will pull up in one program but not another. The solution is usually to just find a program that can open them and save them into another format. If you do that I would recommend a lossless format like PNG as every time you save as a jpeg the picture degrades.

3

Can you upload the file on Dropbox and put a link here? Discourse is probably modifying / resizing things.

4

OneDrive link if that is ok? There are a few in there. All taken with an old Windows phone

Photos