Vero4k remote issues

i got the vero4k and the remote that came with it. remote stops working randomly. swapped out batteries a couple of times, issue persist. removed the usb dongle a couple of times too.

are there other troubleshooting steps i need to try or it’s safe to say i need a new remote?

Did you tried to re-pair the remote?

  • Remove the USB from Vero 4K / Pi
  • Hold Home and OK button for 5 seconds or so, then the blue LED will keep flashing.
  • Plug in the USB receiver and the LED should flash 3 times after 5 seconds, indicating successful pairing.
  • Power off Vero 4K / Pi for 2 minutes. Turn it back on. The remote should now work.

have not. let me try that.

update: connection’s holding.