Videos not playing properly anymore

Movies/TV shows which have always been working fine, are now not working anymore. They can be started, but video is looking like this:

Sometimes OSMC even crashes (did not happen during log shown below though)


Edit: looks like it’s only 4k videos.


Looks like the last system update didn’t complete, fix can be found here:

Thanks Tom.

I’m getting following error message:
E: Unable to locate package vero364-image-4-9-113-64-osmc:arm64

Updating via My OSMC does not work (“no updates found”).

You could remove this deb videoimprovevero49 main and run sudo apt-get update && sudo apt-get dist-upgrade

Sorry, I don’t follow what you mean by “remove deb videoimprovevero49 main”.
How and where to remove this from?

From /etc/apt/sources.list

Solved, thanks!

Even though videos are working again, I’m still having issues with 4k videos. E.g. when jumping +10mins several times, OSMC crashes. :frowning:

Then I would suggest posting some debug logs.

Here’s a debug log:

Should I create a new thread for this issue?


How are the external drives powered?

What filesystem do they use? e.g. ntfs, exfat or ext4

Regards Tom.

Hi Tom,

they are all powered via external power supply.
All drives are ntfs.



NTFS could be causing a bottleneck. Have you a spare drive that could be formatted as ext4 and test playback from that?

Regards Tom.