I have no idea what is going on with the website, I placed order 14505 and everything seemed fine, the order however still says processing, I assumed from the terms and conditions that it would take 1 business day for my order to arrive.
“We endeavour to dispatch any orders on the same day whenever possible. Items are sent from the UK and are tracked to your destination. Our shipping takes 1 working day for UK customers and 3-5 working days for the rest of the world.”
Then tried to submit a support ticket to say that my first support ticket did not work and was told again I did not have permission to view, but now I have Daniels ticket and my original ticket both closed but my new ticket is missing.
All the support tickets say “Closed”
I submitted a ticket to say the support ticket system is not working to see if I get my 2nd ticket and again I get “You do not seem to have permission to access this ticket, or it does not exist.” – and now I have another support ticket that says
– snip –
I will give this another 24 hours then I will issue a chargeback.
Oh I did not know that. I maybe thought you have bought it on Ebay and was looking for support there because of all the Ebay links
The Ebay stuff is indeed very strange then, maybe @sam_nazarko can help you.
Excellent, I sent him a message with a link to this thread, I really can’t wait to get playing with the Vero 4K and OSMC, I hope the website issues can be resolved, it is odd I got what appears to be emails to Sam from eBay on my support ticket, you have been very helpful, thank you.
Being trigger happy with chargebacks is never a good idea. I’ve now cancelled the order and refunded your original payment method.
We should be up to date on orders tomorrow afternoon (for others wondering); but I did take a small break from everything yesterday. Our shipping times are best effort; and while they can usually be considered accurate, there can always be unforeseen circumstances that delay things by a day or two.
We do have an eBay outlet as some customers prefer to buy items from eBay only.
No problem Sam, as per my private message to you my sincere apologies for chargeback comment, with no change to the order status, the weird responses from the ticketing system and having been burnt before alarm bells started ringing, had I known where you were I would have held back, I unfortunately had no way of knowing, I wish you every success for the future, I would have loved to have been part of the community with a shiny Vero 4K.