When will my order ship?

Help and Support
1

Hi, I placed an order for the Vero V on June 18. I got a confirmation email that my order was received (order #87738). My credit card was successfully charged but as of today, June 26, I still haven’t gotten any communication about my order being shipped. Can you tell me when I should expect it to ship? Thanks!

2

This shipped today with tracking
You will get the details shortly

3

Thank you for the update, I appreciate it!

4

I got the email notification that my order was shipped but when I checked the tracking it shows “Destination: Sweden” but I’m in the USA. The email listed my name correctly. I just wanted to check if it was mistakenly shipped to Sweden instead of my address?

5

Your order was dispatched to the US.

6

Thank you for confirming. That seems like quite the circuitous route!

7

No, I’ve just fat fingered your tracking number when copying and pasting.

I will send you a new email with new tracking shortly. I don’t want to put your details on a public forum.

8

I have re-sent your dispatch email with the correct tracking number.

Thanks for your patience.

Sam