if you require logs (ie this is not behavior for which someone can answer without them), then i guess i’ll have to post logs. however, i was asked to post logs in a previous request for help and have yet to receive any help on that issue (over three months ago, with no hope that it will ever be worked on):
unfortunately to do logs requires time to sterilize them (for example they still include user ids and ip addresses). rather than just receiving a pat answer of “we need logs”, i just want to make sure that this isn’t normal behavior (ie i should be able to receive updates) and that someone here hasn’t seen this issue before and can help.
thank you.