You could still try to copy the file over the network to the 4K and then play it.
Test your network performance with iperf3: [How To] Check Network Performance with iperf3
Get mediainfo on the questioable file: Mediainfo
Finally, supply logs.
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
-
enable debug logging at settings->system->logging
-
reboot the OSMC device
-
reproduce the issue
-
upload the log set either using the
Log Uploadermethod within the My OSMC menu in the GUI or thesshmethod invoking commandgrab-logs -A -
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
OSMC skin screenshot:
