I’ll cut a long story short, as Ive seen Sam and co getting quite a bit of stick recently from impatient people almost demanding the release of Kodi 18, and I don’t think its on considering what he provides us with.
A couple of weeks ago, due to my incompetence and not paying attention, I managed to brick my Vero 4K+, I completely wrote over the emmc storage, rendering it completely broken, no amount of restoring via SD card and poking toothpicks in the back of it was gonna bring it back.
Now this wasn’t through the device just breaking down on its own, or even from using it to do things its designed to do, it was solely through my own stupidity…the warranty wasn’t valid anymore.
Thinking the worst, I was bracing myself to have to bin the device and stump up over £100 for a new one.
Sam offered to have a look at the device, and repair it if possible, so not all was lost.
A little over a week later I’m sitting here with a fully functioning Vero4k+ again, good as new, and he repaired it for free, replacing the now botched emmc with a new one, completely free.
As if that wasn’t enough, he even tried to refund £4 P&P back to me where I was unable to correctly print off the returns label when I sent the device to him.
OSMC isn’t a huge company guys, you don’t get treated like this by a huge company…they’d bin the device and I’d be £100 worse off.
This sort of customer service/support is why I and many of you, buy and will continue to buy OSMC products.
Respect where its due, and it’s definitely due here.