Vero 4K+ suddenly stopped working

[sam_nazarko]

Hi,

@Ollie_B

And i somehow now can not get into my support ticket, from where i reply to your replies, i just get an 404 page not found error.

You should respond to tickets via your email client’s ‘Reply’ function. This will re-open the ticket and update messages as unread.

@Ollie_B

1. There are a couple of posts on this forum clearly stating a power backfeeding usb hub can damage the Vero 4K+:

• If you power via USB and the DC barrel you can damage the device (your words, not mine).
• That you should never power the Vero 4K+ simultaniously by the barrel connector and the usb port(s).
• That is why the OSMC powered usb hub does not backfeed power, unlike some other usb hubs that don’t respect the usb specifications.

This is not applicable for the OSMC hub.
The issue isn’t actually backfeeding from the USB hub, but hubs that backfeed voltage unexpectedly, where it can be an out of spec voltage (this would cause the damage).

@Ollie_B

“If you can print this email or include your order number in the return that will be helpful. We will get you a new working unit out shortly. I apologise for the inconvenience here”.

@Ollie_B

you stated that there was no guarantee the device could be fixed. I agreed to that when i shipped the device back to OSMC.

I do apologise for that. This is a canned response that is sent for returned goods that are in warranty. I sent you this message but did advise before that the device was out of warranty we could only do our best to repair the device but not guarantee it. You seem to recognise this in your previous posts.

Honestly – if it was possible, I would have happily taken care of this for you (fixed it and shipped it back). Hopefully you can see other feedback (A bit of praise) that confirms this. But this device itself is dead and cannot be repaired.

Sam