Every so often when my kids are watching movies, the audio will just cut out but playback continues with no audio. If I stop the movie and then skip back to where the audio cuts out, it will work again, but on occasion, drop out again after a handful of minutes. I had the debug log going tonight after the sound cut out on them a few times and it happened again with the logger running. Here’s a snippet of that log which shows some “ActiveAE::SyncStream average errors”. https://paste.osmc.tv/qujoxucufe
Let me know what additional information would be helpful for trying to diagnose while this keeps happening, which isn’t all the time, so tricky to know when to have the logger on. I’m running the Vero 4k with the movie file running through a Synology NAS.
This issue has been going on for quite some time but seems to have gotten worse lately which is why I’m posting for help.
Haven’t tried it with locally attached storage but can give that a shot and report back if that’s the best place to start. Was hoping there was some sort of a glaring issue in the logs but perhaps not.
There would have been a little bit better hope of that if you had posted a full log set. Trying local playback would be the easiest way to figure out if your dealing with a networking issue or something to do with your playback settings.
Will attempt local playback as well and see where that goes. Unfortunately since the issue appears to be fairly intermittent, it may be several weeks before I see the problem arise again.
You have a bunch of receive errors on your network connection. I would check your cabling.
On an unrelated note, you have some SMB paths that are being path substituted to a system mount that doesn’t exist. I assume these are all vestigial but you might want to clean them up.
Also, you had recommended I check the cabling 3 years ago in this thread (Freezing on high bandwidth 4k content - #110 by darwindesign) so I’ll be sure to go back through that and see if there are any other recommendations that you proposed since it may not be unrelated to my current issues.
Did you figure out why you were getting traffic errors? After pushing a decent amount of traffic have you tried running “ifconfig” to check? My experience has been that if something isn’t quite right on your network then it is also highly likely to be variable. I’ve seen switches that work in a degraded state such that they slowed things down but traffic still got through. I’ve seen this where only a single port on a switch was problematic. I’ve seen cables with defects where they worked in a reduced capacity so they seemed to work most of the time but they caused occasional failures. None of this behavior is desirable.
Was this where you were running a different cable and as well as a different connection to the network? Had you tried swapping the connection from your file source to the network in case the issue is on that end of the transfer?
Around that 270 mb/s your seeing in one direction is what I would expect from an external gigabit adapter connected to a USB 2.0 port.
My normal setup is hardwired router to switch to gigabit adapter to Vero 4k. I could certainly change the router port that I plug into for these tests as well as change the router port for the NAS.
I get nearly identical results when using the switch and bypassing the gigabit adapter. So it’s entirely possible that the gigabit adapter gives me higher overall speeds but bounces around significantly more.
100 based ethernet only uses one or two pairs of the four and isn’t particularly sensitive to suboptimal cabling. I’m not sure how much bypassing the gigabit adapter really tells us. You can use the internal adapter if your okay with the speed hit.
The Vero 4K only has a fast ethernet adapter which will top out around 10-11 MB/s. The Vero 4K+ and Vero V have gigabit adapters which would max out at somewhere around 110-113 MB/s. The Vero 4K and 4K+ have USB 2.0 ports only and those are what is going to limit an external gigabit adapter to around 27 MB/s transfer speed in isolation. Any other USB devices connected and in use at the same time is going to drive that number lower because of shared bandwidth. The Vero V has USB 3.0 which removes this bottleneck.
Thanks, that’s helpful to know. A friend let me borrow his Vero 4k+ so I could also run some tests on that to see if that improves speeds at all for me.