Can no longer transfer files to external HDD from networked PC

Help and Support
1

Morning all,

I have my 4k+ connected via USB to a WD 2TB external HDD. The 4k+ is networked through homeplugs to my pc where i transfer media files.

I have recently purchased a WD 3TB HDD and swapped them out, transferring all the files from the 2TB to the 3TB.

From my PC i can remote into the 4k+ From my PC i can see the new HDD. I can no longer transfer files from my PC to the new HDD, getting an “error 0x8007003b” message.

I checked the old HDD and it is NTFS, on checking the new HDD it is is exFAT.

Do i need to format to NTFS or something else?

2

No exFAT is a good choice for your purpose.
So how do you access the Vero from the PC? Using Samba (means just via File Explorer)?
Can you connect to the Vero via SSH so we can check some points?
Or upload logs via MyOSMC → LogUploader

3

“\IP ADDRESS\My Book\Media Folder”

I have a shortcut on my desktop as above. When i open the shortcut i can see the HDD folders and can add/delete this way.

I have a CAT5 going from PC into homeplug which comes out of another homeplug into my Vero in another room,

Yes i can connect via SSH. What would you like me to do?

4

Post the output of
mount
ls -lah /media

5

total 1.1M
drwxr-xr-x 3 root root 4.0K Oct 20 11:11 .
drwxr-xr-x 20 root root 4.0K Oct 1 2022 …
drwxrwxrwx 5 osmc osmc 1.0M Oct 20 11:11 ‘My Book’
-rw-r–r-- 1 root root 232 Nov 15 2023 README

6

Ok try
touch /media/My\ Book\testfile

Also output of mount is missing

7

Blockquote

devtmpfs on /dev type devtmpfs (rw,relatime,size=1014148k,nr_inodes=253537,mode= 755)
proc on /proc type proc (rw,relatime)
sysfs on /sys type sysfs (rw,relatime)
tmpfs on /run type tmpfs (rw,relatime)
/dev/mapper/vero–nand-root on / type ext4 (rw,relatime,stripe=1024,data=ordered )
securityfs on /sys/kernel/security type securityfs (rw,nosuid,nodev,noexec,relat ime)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev)
devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmod e=000)
tmpfs on /run/lock type tmpfs (rw,nosuid,nodev,noexec,relatime,size=5120k)
tmpfs on /sys/fs/cgroup type tmpfs (ro,nosuid,nodev,noexec,size=4096k,nr_inodes= 1024,mode=755)
cgroup2 on /sys/fs/cgroup/unified type cgroup2 (rw,nosuid,nodev,noexec,relatime)
cgroup on /sys/fs/cgroup/systemd type cgroup (rw,nosuid,nodev,noexec,relatime,xa ttr,name=systemd)
pstore on /sys/fs/pstore type pstore (rw,nosuid,nodev,noexec,relatime)
bpf on /sys/fs/bpf type bpf (rw,nosuid,nodev,noexec,relatime)
cgroup on /sys/fs/cgroup/hugetlb type cgroup (rw,nosuid,nodev,noexec,relatime,hu getlb)
cgroup on /sys/fs/cgroup/cpu,cpuacct type cgroup (rw,nosuid,nodev,noexec,relatim e,cpu,cpuacct)
cgroup on /sys/fs/cgroup/net_cls,net_prio type cgroup (rw,nosuid,nodev,noexec,re latime,net_cls,net_prio)
cgroup on /sys/fs/cgroup/pids type cgroup (rw,nosuid,nodev,noexec,relatime,pids)
cgroup on /sys/fs/cgroup/memory type cgroup (rw,nosuid,nodev,noexec,relatime,mem ory)
cgroup on /sys/fs/cgroup/perf_event type cgroup (rw,nosuid,nodev,noexec,relatime ,perf_event)
cgroup on /sys/fs/cgroup/blkio type cgroup (rw,nosuid,nodev,noexec,relatime,blki o)
cgroup on /sys/fs/cgroup/cpuset type cgroup (rw,nosuid,nodev,noexec,relatime,cpu set)
cgroup on /sys/fs/cgroup/devices type cgroup (rw,nosuid,nodev,noexec,relatime,de vices)
cgroup on /sys/fs/cgroup/schedtune type cgroup (rw,nosuid,nodev,noexec,relatime, schedtune)
cgroup on /sys/fs/cgroup/freezer type cgroup (rw,nosuid,nodev,noexec,relatime,fr eezer)
cgroup on /sys/fs/cgroup/debug type cgroup (rw,nosuid,nodev,noexec,relatime,debu g)
systemd-1 on /proc/sys/fs/binfmt_misc type autofs (rw,relatime,fd=30,pgrp=1,time out=0,minproto=5,maxproto=5,direct,pipe_ino=345)
hugetlbfs on /dev/hugepages type hugetlbfs (rw,relatime)
mqueue on /dev/mqueue type mqueue (rw,nosuid,nodev,noexec,relatime)
sunrpc on /run/rpc_pipefs type rpc_pipefs (rw,relatime)
debugfs on /sys/kernel/debug type debugfs (rw,nosuid,nodev,noexec,relatime)
tracefs on /sys/kernel/tracing type tracefs (rw,nosuid,nodev,noexec,relatime)
fusectl on /sys/fs/fuse/connections type fusectl (rw,nosuid,nodev,noexec,relatim e)
configfs on /sys/kernel/config type configfs (rw,nosuid,nodev,noexec,relatime)
/dev/sda1 on /media/My Book type exfat (rw,nosuid,nodev,relatime,uid=1000,gid=10 00,fmask=0111,dmask=0000,allow_utime=0022,iocharset=utf8,namecase=0,errors=remou nt-ro,uhelper=udisks)
tmpfs on /run/user/1000 type tmpfs (rw,nosuid,nodev,relatime,size=203588k,nr_ino

8

touch: cannot touch ‘/media/My Booktestfile’: Permission denied

9

Sorry, typo on my side

touch /media/My\ Book/testfile

Also what’s the output of ls -lah /media/My\ Book/

10

osmc@osmc:~$ ls -lah /media/My\ Book/
total 8.1M
drwxrwxrwx 2 osmc osmc 1.0M Oct 18 15:07 ‘$RECYCLE.BIN’
drwxrwxrwx 5 osmc osmc 1.0M Oct 20 12:31 .
drwxr-xr-x 3 root root 4.0K Oct 20 11:11 …
drwxrwxrwx 7 osmc osmc 1.0M Dec 21 2022 Dad
-rw-rw-rw- 1 osmc osmc 1.8K Oct 18 15:03 ‘Dad - Shortcut.lnk’
-rw-rw-rw- 1 osmc osmc 650K Oct 10 2023 ‘Install Western Digital Software for Mac.dmg’
-rw-rw-rw- 1 osmc osmc 721K Oct 10 2023 ‘Install Western Digital Software for Windows.exe’
-rw-rw-rw- 1 osmc osmc 2.2K Oct 18 15:02 OSMC.lnk
drwxrwxrwx 2 osmc osmc 1.0M Oct 18 15:07 ‘System Volume Information’
-rw-rw-rw- 1 osmc osmc 0 Oct 20 12:31 testfile

11

osmc@osmc:~$ touch /media/My\ Book/testfile
osmc@osmc:~$

no output?

It has placed a testfile on the HDD, but notepad is blank.

12

Ok means writing to the disk locally works, then next step need to find out why not working via Samba.
You said testfile is empty in notepad (expected) if you add content and save do you get error?

13

Yes i can add data to the test file and it saves.

14

OK,

I have tried different sized files. I can successfully transfer a 500mb file, it errored with a file at 3.93gb.

15

3.58gb failed too.

Looks like a problem with file size transfers?

16

Would be odd, try to locally create a large file.

fallocate -l 5G /media/My\ Book/testfile.img

17

osmc@osmc:~$ fallocate -l 5G /media/My\ Book/testfile.img

fallocate: fallocate failed: Operation not supported
osmc@osmc:~$

18

I think this is a limitation of exFAT. exFAT does not support sparse files. So if you copy a file that is about 5-6GB, the Samba operation will time out before any data is transferred.

19

Copy and paste seems to hang and then i get the error :frowning:

I have looked at other transfer options and see Filezilla. I have had a play and can access the Vero, but cannot see the external HDD - do you know the file path to the external HDD? Maybe this could be an option?

Or i need to reformat to NTFS?

Thanks all for the help.

20

/media/My\ Book/

Might be the solution while I am suprized as we haven’t heard about issues with exfat before