We seem to be going in a circle here.
- We can only fix the problem if we know what the issue is
- We can’t work out what the issue is. You haven’t provided a single log. That’s okay – we can understand users don’t want to chase down issues, so it’s best to send it to us.
- You can return the device and we can investigate the issue
- We cannot print return labels as our shipping provider does not provide this capability for international orders
- If you ship the device, and we find a fault, we will cover the shipping cost.
You were insistent on email based contact but then reverted back to the forum. Let’s stick to one method of communication