Device crashes when playing movies with Dolby TrueHD

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23

Hey Sam,
quick question: Do you plan to investigate this further soon?
I just wanted to ask, because if this will take time for you to look into, I don’t need to check for new answers every couple hours :blush:
And because this issue is not a big problem for me, I don’t want to bother you with asking for any news everyday. So it would be nice if you could give me a short response.

Thanks

24

You might already have discovered that you don’t need to check for answers. You will automatically get an email when someone post an answer to the thread :wink:

25

I’m looking in to it. It might be related to another issue. I’m not sure when I’ll have a concrete fix just yet.

Sam

26

To be honest, the real reason is that I thought Sam just didn’t see that I responded to his demand to upload 2 new logs and now this post would descent on the “latest posts” list and will never see the light of life again.

27

No — I’ve got a very complex way of tracking these issues so they don’t get lost.

Spoiler

I keep the tab open.

2 Likes
28

Hey Sam
any news?

Greets

29

It should be fixed now in today’s update.

Cheers

Sam

30

@sam_nazarko

This post is very interesting as I went to check all clips on my reported post and they are also defaulted to the Dolby TrueHD. I am sure my fix will work for this issue as well.

Better the link the issues together for easy tracking.

31

Hey Sam,

I did the update, but the problem is still there.
Crash on 2nd skip.
Log

32

So @sniferx1 — the problem is only occurring for you on seeking?

33

@sam_nazarko it’s intermittent for me… I don’t know the crash is due to the seeking or due to my reported issue.

Sometimes it crashes without seeking… when I want to resume the movie from the crash point it sometimes hangs and then crash again…

Refer to my post for logs for all crashes / sad face.

34

@sam_nazarko

Just FYI this problem is still present for me

New logs (Crash at first skip)

35

Do you have a small video sample to reproduce the problem? I’m struggling to replicate here.

36

I just downloaded this test clip and it crashed at the 4th skip I think.
Then I played back the file again and it crashed at first skip.

Just a reminder: This does NOT happen when I use the OSMC remote. It only happens when using the progress bar of the Kore app:

kore
kore562×935 199 KB

And only with TrueHD/TrueHD Atmos clips, with TrueHD passthrough disabled.

Maybe the reason is, that the CPU load is too high for a brief moment, when the Vero has to transcode the TrueHD track and then it crashes.

37

Thanks, will investigate.

1 Like
38

Does it crash when using the Yatse app as a controller? That would at least eliminate Kore as the problem.

40

Have you tried playing the same clip from local storage instead of over your network?

41

Yes, all attempts I made, except the 2 from today, were with direct connection over USB.

42

With Yatse the crashes do also occur.

If I see this correctly, this has obviously something to do with the TrueHD track being transcoded to AC3/LPCM.

43

Hey folks,
just wanted to tell you this problem still exists.
Opposed to my previous explanation, this seems to also happen when jumping to a chapter with the “up” and “down” key on the remote.

Logs