My initial impressions were similar to the positive sentiment expressed here, but unfortunately my recent experience has been very different.
I purchased four Vero 4K+ units last year, one of which arrived faulty (image flickering, degraded resolution). We went through all the usual tests with different screens, cables etc and established beyond doubt that the problem was with the Vero itself.
After a couple of prompts Sam finally responded to the ticket, apologising that he had been unwell but promising to fix the issue by that weekend. After another month of radio silence, he got back saying the ticket had been “archived in error” but again promised to resolve it asap. Yet another month has passed since then (making it three months in total since the original ticket was raised), and there has been zero progress.
I accept sometimes units can be faulty, and errors can of course happen from time to time, and I certainly hope all is well with Sam himself, but from my perspective receiving a faulty product and then sending numerous messages with no follow-up for three months is extremely frustrating.
I hope my experience is an exception rather than the rule, but either way that’s not of much comfort tbh…