Intermittent black screen

Help and Support Vero V
1

I have a Vero V connected to a Marantz Cinema 70s Slimline connected to a QN94A Neo QLED 4K HDR (2021). I’m experiencing an issue whereby the television occasionally shows a black screen for a couple of seconds before returning to the Vero V signal. It happens both when playing media files and not. It seems to occur more frequently after the Vero V has been idle a few hours; this is why my log has an interval of several hours. I reset the Vero V in the morning (and was unable to induce the black screen). I tried again in the evening and it occurred several times.

I can confirm the screen went black momentarily at these times

  • 18.01
  • 18.02
  • 18.05
  • 18.06

I don’t see anything obvious in the logfile at those timestamps (there’s nothing even logged at 18.06). Is there anything that might be causing this and how can I rectify the issue?

Thank you and kind regards

https://paste.osmc.tv/ogapawabag

2

Look at these two threads and see if what’s being described there is similar to what you are experiencing.

3

It might be related although I’ve experienced this since first getting the Vero V with 21.1. Also, the screen blacking out happens irrespective of playing media, i.e. happens when Estuary is idle.

@sam_nazarko could you advise please?

4

Have you tried another HDMI cable? Is it only a recent issue?

5
  1. Yes, this was the first thing I tried. I replaced both cables with new 4K HDMI Cable 0.9m 18Gbps High Speed .
  2. I purchased the Vero V last November and it was an issue then. I waited to see if the 21.2 release addresses it.
6

Ok good to know it’s not new. Can you try different ports on the AVR and TV?

7

Sounds like a hdmi handshake problem…Had it with every device connected to the avr and from there to my tv. I solved mine by turning earc off and using only arc on my sony bravia but could be something else in your case…