Updated yesterday now won’t play any M2TS file, all other formats ISO/ BDMV/ MKV play fine as before update …anybody else suffering this issue.
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
-
enable debug logging at settings->system->logging
-
reboot the OSMC device twice(!)
-
reproduce the issue
-
upload the log set (all configs and logs!) either using the
Log Uploadermethod within the My OSMC menu in the GUI or thesshmethod invoking commandgrab-logs -A -
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
OSMC skin screenshot:
Screen grab below of log file:
020-06-30 12:00:03.329 T:4068773888 NOTICE: VideoPlayer::OpenFile: smb://192.168.0.7/synology/Films/Motherless.Brooklyn.2019.1080p.BluRay.REMUX.AVC.DTS-HD.MA.5.1-AROMA.mkv
2020-06-30 12:00:03.330 T:3475346144 NOTICE: Creating InputStream
2020-06-30 12:00:03.613 T:3475346144 NOTICE: Creating Demuxer
2020-06-30 12:00:03.621 T:3550974688 ERROR: Read - Error( -1, 103, Software caused connection abort )
2020-06-30 12:00:03.674 T:3475346144 NOTICE: Opening stream: 0 source: 256
2020-06-30 12:00:03.674 T:3475346144 NOTICE: Whitelist search for: width: 1920, height: 1080, fps: 23.976, 3D: false
2020-06-30 12:00:03.675 T:3475346144 NOTICE: Display resolution ADJUST : 1920x1080 @ 23.98 - Full Screen (23) (weight: 0.000)
2020-06-30 12:00:03.743 T:4068773888 NOTICE: VideoPlayer: OnLostDisplay received
2020-06-30 12:00:03.743 T:4068773888 WARNING: CDVDMessageQueue(audio)::Put MSGQ_NOT_INITIALIZED
2020-06-30 12:00:03.743 T:4068773888 WARNING: CDVDMessageQueue(video)::Put MSGQ_NOT_INITIALIZED
2020-06-30 12:00:03.968 T:4068773888 ERROR: GetString: error reading /sys/firmware/devicetree/base/buggymali
2020-06-30 12:00:04.186 T:3475346144 NOTICE: CVideoPlayerVideo::OpenStream - Creating codec: 27
2020-06-30 12:00:04.187 T:3475346144 NOTICE: Creating video thread
2020-06-30 12:00:04.187 T:3550974688 NOTICE: running thread: video_thread
2020-06-30 12:00:04.189 T:3475346144 NOTICE: Opening stream: 1 source: 256
2020-06-30 12:00:04.189 T:3475346144 NOTICE: Finding audio codec for: 86020
2020-06-30 12:00:04.189 T:3475346144 NOTICE: Creating audio thread
2020-06-30 12:00:04.190 T:3571446496 NOTICE: running thread: CVideoPlayerAudio::Process()
2020-06-30 12:00:04.190 T:3475346144 NOTICE: Opening stream: 2 source: 256
2020-06-30 12:00:04.979 T:4068773888 NOTICE: VideoPlayer: OnResetDisplay received
2020-06-30 12:00:05.003 T:3571446496 NOTICE: Creating audio stream (codec id: 86020, channels: 8, sample rate: 48000, pass-through)
2020-06-30 12:00:05.322 T:4068773888 NOTICE: Whitelist search for: width: 1920, height: 1080, fps: 23.976, 3D: false
2020-06-30 12:00:05.322 T:4068773888 NOTICE: Display resolution ADJUST : 1920x1080 @ 23.98 - Full Screen (23) (weight: -0.000)
2020-06-30 12:00:07.508 T:3475346144 NOTICE: CVideoPlayer::OnExit()
2020-06-30 12:00:07.508 T:3475346144 NOTICE: VideoPlayer: eof, waiting for queues to empty
2020-06-30 12:00:07.508 T:3475346144 NOTICE: Closing stream player 1
2020-06-30 12:00:07.508 T:3475346144 NOTICE: CDVDMessageQueue(audio)::WaitUntilEmpty
2020-06-30 12:00:07.509 T:3475346144 NOTICE: Waiting for audio thread to exit
2020-06-30 12:00:07.509 T:3571446496 ERROR: Got MSGQ_ABORT or MSGO_IS_ERROR return true
2020-06-30 12:00:07.509 T:3571446496 NOTICE: thread end: CVideoPlayerAudio::OnExit()
2020-06-30 12:00:07.509 T:3475346144 NOTICE: Closing audio device
2020-06-30 12:00:07.592 T:3475346144 NOTICE: Deleting audio codec
2020-06-30 12:00:07.592 T:3475346144 NOTICE: Closing stream player 2
2020-06-30 12:00:07.592 T:3475346144 NOTICE: CDVDMessageQueue(video)::WaitUntilEmpty
2020-06-30 12:00:08.113 T:3475346144 NOTICE: waiting for video thread to exit
2020-06-30 12:00:08.113 T:3550974688 ERROR: Got MSGQ_ABORT or MSGO_IS_ERROR return true
2020-06-30 12:00:08.113 T:3550974688 NOTICE: thread end: video_thread
2020-06-30 12:00:08.113 T:3475346144 NOTICE: deleting video codec
2020-06-30 12:00:08.234 T:3475346144 NOTICE: Closing stream player 3
2020-06-30 12:00:08.298 T:4068773888 NOTICE: CVideoPlayer::CloseFile()
2020-06-30 12:00:08.298 T:4068773888 NOTICE: VideoPlayer: waiting for threads to exit
2020-06-30 12:00:08.298 T:4068773888 NOTICE: VideoPlayer: finished waiting
2020-06-30 12:00:08.298 T:4068773888 NOTICE: CVideoPlayer::CloseFile()
2020-06-30 12:00:08.298 T:4068773888 NOTICE: VideoPlayer: waiting for threads to exit
2020-06-30 12:00:08.298 T:4068773888 NOTICE: VideoPlayer: finished waiting
2020-06-30 12:00:08.523 T:4068773888 ERROR: GetString: error reading /sys/firmware/devicetree/base/buggymali
2020-06-30 12:01:41.732 T:4068773888 NOTICE: Samba is idle. Closing the remaining connections
We need full debug logs.
can you access this from the link I have been sent as the logs go on forever…
I have enabled debug-enabled logs and followed his instructions and through terminal it gives me this link:
https://paste.osmc.tv/ocanifujoq
what am I doing wrong?
I played a few files, only BDMV worked, M2TS files failed to play.
before update no issues playing any files
Can you set settings>services>SMB client> to v3 for both min and max and try again. If all your files stop playing after that either enable SMBv3 in your NAS or enable the “mitigate MTU issues with SMBv2” option in the same section.
Brilliant…The mitigate issues with SMBv2 tick box fixed whatever the issue was.
Thanks for the very fast support.
Great. Please note that enabling the mitigation option does come with a network performance penalty so if you would like to avoid that you would need to either configure your NAS to SMBv3 or alternatively you could switch over to using system mounts which should give the best performance.